JAKALYA REED

• Supported teachers in classroom management and instructional activities to enhance student learning experiences.
• Assisted in the implementation of individualized education plans (IEPs) to meet diverse student needs.
• Collaborated with educational staff to develop engaging lesson materials tailored to varying learning styles.
• Monitored student progress and behavior, providing feedback to educators for continuous improvement strategies.

• Conducted research on various topics as requested by executives or senior management personnel.
• Prepared invoices and drafted memos for executives.
• Followed proper accounting and bookkeeping procedures to support audits.
• Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.

• Supported lead teachers by implementing daily lesson plans and reinforcing instruction

• Applied positive reinforcement to redirect negative behaviors.

• Provided individualized and small group assistance to meet diverse student needs

• Monitored student behavior to promote a focused and respectful classroom environment

• Assisted in adapting materials and activities for inclusive learning

• Streamlined online, phone, and in-person room reservations
• Addressed guest complaints with a customer-focused approach
• Contributed to successful event planning such as weddings and business conferences
• Worked in synergy with staff to meet hotel standards
• Processed customer payments efficiently

• Participated in weekly training and role-play sessions to enhance sales techniques
• Consistently met sales quotas for new services and products
• Stayed abreast of the latest phone and tablet models, ensuring accurate product knowledge
• Ensured up-to-date knowledge on all product features, leading to higher customer satisfaction

• Expertly welcomed and engaged customers, fostering a positive shopping environment
• Efficiently documented sales and updated customer profiles, ensuring accurate record-keeping
• Mastered Xfinity product knowledge, becoming a trusted advisor for clients
• Boosted client retention by providing expert product knowledge and exceptional customer service

• Ranked third in commissioned sales at AT&T Gaston
• Exceeded personal sales targets
• Established a loyal customer base
• Authored personalized customer communications

• Increased operational efficiency by creating effective work schedules
• Managed cash operations and store inventory with a detail-focused approach
• Trained team members in successful strategies, boosting sales targets
• Implemented new strategies to exceed sales targets through effective training

• Implemented effective loss prevention strategies, significantly reducing incidents
• Successfully navigated store opening and closing procedures, ensuring operational readiness
• Exhibited strong leadership skills as a Key Holder
• Mentored 5+ new hires, fostering a team environment that elevated store performance

• Oversaw production operations to uphold quality standards
• Implemented best practices, enhancing efficiency and defect reduction
• Ensured accurate product and lot number matching with shipping labels
• Effectively managed product dispatch, ensuring correct quantities

• Ensured accurate product shipment by matching products with their corresponding shipping labels
• Performed visual inspections and non-destructive tests to maintain product quality
• Contributed to a clean and safe work environment through regular sweeping, dusting, and mopping
• Passionately contributed to Amazon's mission by ensuring a high standard of product integrity