Jakara Branchcomb
Menasha,WI
Summary
Qualified Psychiatric Technician providing experience in delivering treatment for mental health and substance abuse conditions. Genuine in offering quality patient care by fostering relationships, counseling and building communication to treat various types of patients and collaborate with family members. Expert in maintaining upbeat attitude and achieving peak performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Psychiatric Care Technician
Winnebago Mental Health Institute
Oshkosh , WI
2023.01 - Current
- Handled vital sign monitoring, medication administration and patient behavior assessments.
- Influenced patients' behavior with interaction, counseling or instruction.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Assisted psychiatrists in working with patients to rehabilitate for community reintegration.
- Accompanied patients to medical and counseling appointments.
- Collaborated with doctors, psychologists or therapists in working with patient treatments.
- Assisted patients improve social relationships and engagement.
- Developed basic strategies to promote patient safety, wellness and independence.
- Aided patients in performing activities of daily living.
- Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.
Billing Integrity Coordinator
LifeWatch Services, Inc.
Chicago
2014.12 - 2024.01
- Obtained and verify patient insurance coverage for services to be rendered in an orderly and timely fashion.
- Submitted claims to the proper insurance carrier, obtain medical records, and/or submit corrected claims when necessary.
- Met daily and monthly goals as assigned while following all policies, procedures, and processes.
- Enhanced performance through collaboration with diverse teams.
- Contacted insurance poviders to verify insurance information and obtain billing authorization.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Investigated and resolved issues to maintain billing accuracy.
- Input payment history and other financial data to keep customer accounts up-to-date in system.
- Managed account receivables to maintain payments within net terms.
- Leveraged integrated billing software to submit accurate claims.
- Completed billing audits in identified timeframes to report and investigate findings.
Nutrition Specialist/ Sales Associate
General Nutrition Center (GNC)
Oak Park
2013.10 - 2014.12
- Educate and provide outstanding customer service
- Assess customer needs based on lifestyle and dietary needs
- Assists in merchandising, processing, replenishing and maintenance of displayed merchandise
- Cash handling and credit card/ check transactions.
Medical Assistant Extern
Primary Care of Illinois
Park Ridge
2013.03 - 2013.09
- Vital Signs, EKGs, Phlebotomy, Specimen Collection
- Rooming Patients, Dressing Patients, Examination Assistance
- Urinalysis and Pregnancy Testing
- Lab Test such as Blood Counts, Glucometer, Hemoglobin Tests, Throat Cultures
- Appointment Scheduling, Medication Inventory, EMR.
- Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Escorted patients to examination rooms and prepared for physician exams.
- Performed routine dip stick, vision and hearing tests.
- Monitored patient stability by checking vital signs and weight.
- Charted all patient services in records with high accuracy.
- Measured specimens and delivered to laboratory.
- Assisted physicians by preparing patients for procedures, EKGs, phlebotomy, glucose testing and pulmonary function tests.
Sales Associate
Sunglass Hut
Chicago
2010.03 - 2012.09
- Handling cash and credit card transactions, exceptional customer service
- Replenishing stock and entering shipments, completing and monitoring sales and introducing promotions.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Assisted Living Server
Hallmark Retirement Home
Chicago
2008.07 - 2010.03
- Interacted with elderly residents and assisted with daily living activities
- Stocked dining area and complete sales log.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Education
Medical Assistant -
Illinois School of Health Careers
04.2013
General Education -
Northeastern Illinois University
05.2011
Skills
- Medical billing
- CPT coding
- ICD-9
- ICD-10
- ICD coding
- Medical coding
- Medical office experience
- Vital Signs Documentation
- Behavior monitoring
- Crisis Prevention Intervention (CPI)
- Heartsaver CPR AED (CPR AED)
- Behavioral Health
- Intake Assessment
- Eating Disorders
- Mental Health Assessment
- Heartsaver First Aid (First Aid)
- HIPAA Requirements
- Activities of Daily Living ADL Assistance
Certification
- PCT-A - Psychiatric Care Technician - Advanced
- CNA - Certified Nurse Assistant
- Certified Clinical Medical Assistant (CCMA)
- Nationally Registered Certified Medical Assistant (NRCMA)
- Registered Medical Assistant (RMA)
- Certified Medical Assistant (CMA)
Additionalinformation - Qualifications
- Over 15 years of customer service experience
- Strong Knowledge of medical terminology and aseptic techniques
- Able to work effectively with patients, families and staff
- Great attitude with exceptional organizational skills
- Caring and sensitive to individual needs while being able to respond quickly to patient care situations
Personal Information
Title: Psychiatric Care Technician Advanced - Winnebago Mental Health Institute (WMHI)
Timeline
Psychiatric Care Technician
Winnebago Mental Health Institute
2023.01 - Current
Billing Integrity Coordinator
LifeWatch Services, Inc.
2014.12 - 2024.01
Nutrition Specialist/ Sales Associate
General Nutrition Center (GNC)
2013.10 - 2014.12
Medical Assistant Extern
Primary Care of Illinois
2013.03 - 2013.09
Sales Associate
Sunglass Hut
2010.03 - 2012.09
Assisted Living Server
Hallmark Retirement Home
2008.07 - 2010.03
Medical Assistant -
Illinois School of Health Careers
General Education -
Northeastern Illinois University
- Certified Clinical Medical Assistant (CCMA)
- Nationally Registered Certified Medical Assistant (NRCMA)
- Registered Medical Assistant (RMA)
- Certified Medical Assistant (CMA)
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