Jakaria Morgan
Grand Prairie,TX
Summary
Hardworking, with strong history of meeting and exceeding customer expectations. Sales and service expert with record of achieving performance targets while maintaining high-quality standards. Expert-level knowledge of industry service protocols and best practices. Friendly Customer Service Representative ready to resolve any problem. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
DON DAVIS AUTO GROUP
Arlington, TX, US
08.2022 - Current
- Answered phone and assisted customers with changes
- Provided assistance to clients
- Transfer calls to the right department
- Provided assistance to clients
- Answered phone and assisted customers with changes
Bartender
Abc Bartending School
Dallas, TX
03.2024 - 10.2024
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Prepared garnishes by evenly slicing and pitting fruits.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Cashier/Customer Service
Freddy's Frozen Custard & Steakburgers
Greenville, TX, US
03.2022 - 04.2022
- Taking orders and receiving money transaction and giving exact change
- Cleaning the restaurant
- Calling orders
- Restocking
Hostess
Saltgrass Steakhouse
Cedar Hill, TX, US
01.2019 - 09.2021
- Answered and monitored phone calls
- Booked and confirmed reservations
- Seated guests
- Accommodated and managed large parties
- Took customers' orders
- Provided excellent customer service
- Trained new employees
- Assisted with bussing and arranging tables
- Took and packed to-go orders
- Helped bus tables
- Managed customer requests
Retail Merchandiser
Jenny's Beauty Supply
Duncanville, TX, US
06.2021 - 07.2021
- Restocking shelves
- Helping customers
- Re-organizing the warehouse
Document Specialist
Iron Mountain
Cedar Hill, TX, US
09.2020 - 01.2021
- Scan and prepare documents to be transferred from paper to online documents
Education
High school diploma -
TX05.2022
Skills
- Quick learner
- Soft people skills
- Multitasking
- Hard people skills
- Customer Service
- Coachable
- Cash Handling
- Front Desk
- Restaurant Experience
- Documentation Review
- Document Management
- Serving Experience
- Warehouse experience
- Cashiering
- Stocking
- POS
- Hospitality
- Merchandising
- Call Management
- Paperwork Processing
- Product Knowledge
- Client Relations
- Call Center Operations
- Hospitality and Accommodation
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
TABC certified
Bartender certification
Timeline
Bartender
Abc Bartending School
03.2024 - 10.2024
Customer Service Representative
DON DAVIS AUTO GROUP
08.2022 - Current
Cashier/Customer Service
Freddy's Frozen Custard & Steakburgers
03.2022 - 04.2022
Retail Merchandiser
Jenny's Beauty Supply
06.2021 - 07.2021
Document Specialist
Iron Mountain
09.2020 - 01.2021
Hostess
Saltgrass Steakhouse
01.2019 - 09.2021