Dynamic Operational Manager with a proven track record at FedEx, enhancing team productivity and reducing staff retention through innovative solutions and effective communication.
Overview
5
5
years of professional experience
Work History
Operational Manager
FedEx
02.2024 - Current
Improved team productivity through effective communication, training, and performance evaluations.
Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
Coordinated efforts among various departments to effectively manage resources and meet project deadlines consistently.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Supervised operations staff and kept employees compliant with company policies and procedures.
Analyzed and reported on key performance metrics to senior management.
Directed initiatives to improve the work environment, company culture, or overall business strategy.
Increased profit by streamlining operations.
Package Handler Trainer
FedEx
11.2021 - 02.2024
Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
Collaborated with management to address specific skill gaps and tailor training programs accordingly.
Enhanced team efficiency by developing and implementing comprehensive training programs for package handlers.
Reduced workplace injuries with thorough safety training and regularly reinforcing safe work practices.
Explained Metrics and safety guidelines to the package handlers during the pre-sort meeting.
Monitored 20+ package handlers and new hires.
Produce Associate
Walmart
03.2023 - 07.2023
Stocked fruits and vegetables and removed old or poor quality products.
Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
Assisted customers with price checking fruits and vegetables and finding requested items in department.
Improved customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
Kickboxing Trainer
Total Fitness Boxing & Kickboxing Gym
04.2022 - 02.2023
Enhanced group class dynamics through the integration of music, partner drills, and various workout styles into each session.
Inspired healthier lifestyle choices among clients by promoting the benefits of regular exercise alongside proper nutrition habits.
Led high-energy classes that catered to diverse skill levels while maintaining an inclusive environment for all attendees.
Improved overall class atmosphere by encouraging teamwork, motivation, and commitment among participants.
Package Handler
FedEx
11.2020 - 11.2021
Improved package handling efficiency by implementing proper sorting and organizing techniques.
Reduced damage rates for packages through careful handling and adherence to safety protocols.
Assembled, sealed, and loaded packages into the correct trucks.
Used hand-held scanners and physical logs to track item movements accurately.
Removed jams and unblocked the conveyor system to maintain the flow of goods.
Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Communicated with supervisors about delays or other issues with shipments.
Contributed to increased productivity by working effectively in high-pressure situations.
Stock Associate
Walmart
06.2020 - 11.2020
Managed inventory storage in clean and organized fashion.
Completed scheduled audits with efficient and accurate approach.
Readied items for sales floor stocking by affixing tags and preparing pallets.
Helped customers complete purchases by moving heavy items.
Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
Checked aisles and areas for spills or issues and notified maintenance for quick clean-up.
Maintained effective team member communication.
Greeted customers and directed to requested products.
Maintained fitness in order to move merchandise efficiently and safely.
Used Inventory Management to record received, counted and stored stock items.
Education
BBA - Business Administration And Management
University of Memphis
Memphis, TN
05-2027
Associate of Applied Science - Business Administration And Management
Northwest Mississippi Community College
Senatobia, MS
05-2023
High School Diploma -
Horn Lake High School
Horn Lake, MS
05.2021
Skills
Performance improvement
Cleaning procedures
Safety processes and procedures
Inventory Control
Unloading Cargo
Heavy Lifting
Inventory management
Performance evaluations
Staff development
Delegation
Operations oversight
Data management
Employee motivation
Data analysis
Timeline
Operational Manager
FedEx
02.2024 - Current
Produce Associate
Walmart
03.2023 - 07.2023
Kickboxing Trainer
Total Fitness Boxing & Kickboxing Gym
04.2022 - 02.2023
Package Handler Trainer
FedEx
11.2021 - 02.2024
Package Handler
FedEx
11.2020 - 11.2021
Stock Associate
Walmart
06.2020 - 11.2020
BBA - Business Administration And Management
University of Memphis
Associate of Applied Science - Business Administration And Management