Jakarri Zellars
Orlando,FL
Summary
Customer service and office support professional with a background in resolving inquiries, processing records, and maintaining accurate confidential files. Brings experience with phone support, form review, data entry, and client communication across insurance, dispatch, and administrative roles.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Office Assistant
Mann Bail bond
Daytona Beach, FL
01.2022 - 08.2026
- Answered phone calls and routed client and attorney inquiries to appropriate contacts.
- Greeted walk-in clients and collected intake information for bond services to facilitate client processing.
- Managed faxes, answered phone calls, and sent court reminders to ensure efficient clerical support.
- Organized files, developed spreadsheets, and scanned documents to enhance office workflow.
- Filed confidential records and maintained organized office case files.
- Prepared bail bond paperwork and reviewed forms for accuracy.
- Completed warrant checks to support timely, accurate client information processing.
Insurance Verification Specialist/ Insurance Customer Service
Teleperformance
Boca Raton, FL
01.2021 - 12.2021
- Resolved customer issues, claims, and inquiries for Ambetter insurance, ensuring prompt solutions that contributed to high customer satisfaction.
- Verified benefits and coverage information with payer representatives for accuracy.
- Identified and assessed customer needs, delivering complete information with appropriate tools to enhance customer understanding.
- Processed customer adjustments and maintained financial accounts accurately, reflecting strong attention to detail in managing sensitive information.
- Evaluated authorization criteria for medical services to ensure compliance.
- Recorded insurance details in Teleperformance client records for accurate tracking.
Customer Service Representative
Alert Control
Daytona Beach, Florida
01.2018 - 06.2020
- Managed inbound calls effectively, by providing high-quality customer support and addressing sales inquiries to enhance customer satisfaction and retention.
- Resolved customer issues and offered tailored solutions to enhance retention and maintain long-term relationships.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Verified account details prior to updating service requests and emergency contacts to ensure accuracy and reliability.
- Coordinated with technicians on system checks and service appointments.
- Dispatched alarm notifications to emergency responders and internal support teams.
- Recorded customer interactions, transactions, and comments for accurate future reference.
Sprint Retention
Teleperformance USA
Boca Raton, FL
04.2018 - 01.2019
- Resolved customer issues with knowledgeable and friendly service, fostering high satisfaction levels.
- Managed store orders and resolved customer escalations, enhancing overall customer satisfaction.
- Identified and addressed customer needs promptly, which improved overall service experience.
- Processed payments and addressed inbound calls, contributing to streamlined operations and improved service delivery.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Servi
Securus
West Palm Beach, FL
01.2018 - 12.2018
- Facilitated community access by efficiently collecting and verifying required information from drivers and guests at the entrance.
- Resolved customer issues with knowledgeable and friendly service, which enhanced overall satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Addressed customer requests and answered questions promptly, contributing to positive service experiences.
- Managed gate security operations, including answering calls and maintaining a detailed log of daily traffic and surveillance activities.
- Executed daily responsibilities with attention to detail, ensuring smooth operations.
- Proposed creative strategies to improve team collaboration and efficiency.
- Prioritized and organized tasks to efficiently accomplish service goals.
Dispatch/Customer Service
COPS Monitoring
08.2015 - 12.2015
- Identified customer needs quickly to enhance satisfaction and resolve issues.
- Delivered attentive service to customers in person and via phone to ensure positive experiences.
- Ensured customer safety by promptly responding to alarm activations and communicating effectively with clients.
- Coordinated scheduling of service technicians for timely on-site visits to residential and commercial locations.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through effective interpersonal and people skills.
Office Assistant
Joseph Littles Charter School
01.2011 - 03.2013
- Maintained student database and coordinated administration calendar while facilitating interactions with students, staff, and vendors.
- Managed clerical tasks, including data entry, filing, and records management, to support school administration.
- Scheduled appointments and tracked court dates for clients and staff.
- Prepared bail paperwork and organized case files for office records.
- Responded to client calls to address inquiries about bond services. and routed inquiries for bond services at Mann Bail bond.
Education
General Studies (Associates degree) -
Palm Beach State College
Palm Beach Gardens, FL12-2015
Skills
- Records administration
- Document imaging
- Data entry
- Case file organization
- Office administration
- Appointment scheduling
- Issue resolution
- Data management
- Complex Problem-solving
- Inventory management
Personal Information
Driving License: Driver's License
Certification
BCBA, Driver's License
Timeline
Office Assistant
Mann Bail bond
01.2022 - 08.2026
Insurance Verification Specialist/ Insurance Customer Service
Teleperformance
01.2021 - 12.2021
Sprint Retention
Teleperformance USA
04.2018 - 01.2019
Customer Service Representative
Alert Control
01.2018 - 06.2020
Customer Servi
Securus
01.2018 - 12.2018
Dispatch/Customer Service
COPS Monitoring
08.2015 - 12.2015
Office Assistant
Joseph Littles Charter School
01.2011 - 03.2013
General Studies (Associates degree) -
Palm Beach State College