Jakaya Lee
Dallas
Summary
Talented with analytical and a driven approach to continuous improvement. Demonstrates positive attitude and readiness to adapt to different situations. Supports all operations with leadership, top notch planning and problem-
solving abilities, efficient assistance and promoting positive behaviors. Dependable and detail oriented to manage multiple task and priorities. Recognized for exemplary customer service and team collaboration.
Overview
5
5
years of professional experience
Work History
Sr. Contact Specialist
Parkland Hospital
Dallas
02.2024 - Current
- Resolved patient issues by collaborating with various hospital teams effectively.
- Answered incoming calls and responded to inquiries in a timely manner.
- Monitored team performance metrics such as response time and resolution rate against goals set by management.
- Cross-trained and provided backup support for organizational leadership.
- Contributed to quality improvement initiatives aimed at enhancing patient safety standards by identifying areas of need and participating in collaborative efforts to address identified challenges.
- Managed inventory of cleaning supplies and equipment for efficient use.
- Monitored inventory levels of cleaning supplies and requested restocking as needed.
Assistant Store Manager
DTLR
Dallas
06.2021 - 02.2024
- Assisted in daily store operations and staff management.
- Managed inventory levels and replenished stock as needed.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Stocked, tagged, and displayed merchandise as required.
Walmart Associate
Walmart
Dallas
12.2020 - 02.2022
- Assisted customers in locating products and answering inquiries.
- Collaborated with team members to maintain store organization and cleanliness.
- Managed inventory levels and restocked shelves as needed.
- Built relationships with customers by providing friendly customer service.
- Operated cash register and processed transactions efficiently.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Ensured compliance with company safety regulations at all times while on the job.
Education
L.G. Pinkston
Dallas, txSkills
- Inventory management
- Reliability and punctuality
- Customer relations
- Health and safety regulations
- Computer proficiency
- Organized and efficient
Timeline
Sr. Contact Specialist
Parkland Hospital
02.2024 - Current
Assistant Store Manager
DTLR
06.2021 - 02.2024
Walmart Associate
Walmart
12.2020 - 02.2022
L.G. Pinkston