Jayda Vasquez
Dallas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to work in stressful situations and a natural problem solver.
Overview
7
7
years of professional experience
Work History
Sr. Contact Specialist
Parkland Health And Hospital Systems
03.2023 - 03.2025
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Managing and tracking bed services.
- Ensure day to day operations of proper and timely cleaning is maintained.
- Collaborated with staff member to enhance turn time and exceed team goals.
- Placed outbound customer service or customer satisfaction calls to to follow up on issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced team productivity through expert organization of department calendars, meetings, and events.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Cashier
Golden Chick
10.2021 - 01.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Customer Service Cashier
JCPenney
01.2020 - 08.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
Carhop Server/Customer Service Cashier
Sonic Drive In
08.2018 - 10.2020
- Memorized orders and maintained 98% accuracy in high-traffic times.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
South Garland High School
06.2021
Skills
- Time management
- Reliability
- Multitasking
- Professionalism
- Flexible and Adaptable
- Teamwork and Collaboration
- Communication skills
- Epic Software Proficiency
- Active listening
- Call handling
- Data entry proficiency
- Calm and professional under pressure
Timeline
Sr. Contact Specialist
Parkland Health And Hospital Systems
03.2023 - 03.2025
Customer Service Cashier
Golden Chick
10.2021 - 01.2023
Customer Service Cashier
JCPenney
01.2020 - 08.2021
Carhop Server/Customer Service Cashier
Sonic Drive In
08.2018 - 10.2020
High School Diploma -
South Garland High School
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