Ashley Cloud
Dallas,Texas
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hospitality and health industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
SR. Contact Center Specialist
Parkland Memorial Hospital
02.2023 - Current
- Identify caller needs, obtains/verifies relevant information
- Route calls to the most appropriate site whether internal or external with Parkland Health..
- Respond to customer requests, offering excellent support and tailored recommendations to address needs.
EVS Housekeeper
Parkland Memorial Hospital
03.2020 - 02.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Documented and reported necessary facility and building repairs observed.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Verified cleanliness and organization of storage areas and carts.
Shipping Problem Solver
Kohl’s Distribution
10.2018 - 07.2019
- Walked/Secured and made sure all trucks in the dock area are all correct to time sheets and are in the correct spot
- Sent emails to delivery companies such as UPS, FedEx, USPS, etc
- To let them know when trucks are ready for pickup
- Scanned packages and oversized boxes that are ready for delivery.
Housekeeper
Sheraton Dallas Hotel
07.2016 - 10.2018
- Established and maintained clean and comfortable 'home' environments by performing cleaning duties including vacuuming, cleaning windows, dusting, and bathrooms
- Provided response to all hotel guest requests and inquiries
- Managed guest supplies and replenished as required
- Made it a priority to keep time logs of room tasks and accomplishments while on shift
- Kept storage areas and carts well-stocked and neat
- Maintained a clean, sanitary and comfortable environment for guests
- Complied with all hotel safety and security policies.
Housekeeper
Parkland Memorial Hospital
01.2016 - 07.2016
- Carried linens, towels, toilet items, and cleaning supplies, using wheeled carts
- Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met
- Emptied wastebaskets, emptied and cleaned ashtrays, and transported other trash and waste to disposal areas
- Kept storage areas and carts well-stocked, clean, and tidy
- Dusted and polished furniture and equipment
- Swept, scrubbed, waxed, or polished floors, using brooms, mops, or powered scrubbing and waxing machines
- Washed windows, walls, ceilings, and woodwork, waxing and polishing as necessary
- Disinfected equipment and supplies, using germicides or steam-operated sterilizers
- Sorted, counted, and marked clean linens and stored them in linen closets
- Prepared rooms for meetings and arranged decorations, media equipment, and furniture for social or business functions.
Cashier / Sales Representative
Spirit Halloween
09.2014 - 11.2016
- Assisted customers in selecting items based on needs
- Trained new cashiers on procedures, customer service and sales techniques
- Collected and stored coupons
- Updated computer inventory listings
- Kept work areas clean and neat at all times
- Reported incidents to management
- Monitored entrances, exits and fitting rooms for signs of theft
- Accepted and processed returns
- Suggested accessories and complementary purchases
- Prepared merchandise for sales floor.
Cashier/Customer Service Representative
Walmart Neighborhood Market
09.2013 - 12.2014
- Greeted customers and provided excellent customer service
- Handled all cash transactions
- Operated the sales register quickly and efficiently
- Promptly and empathetically handled guest concerns and complaints
- Maintained high standards of customer service during high-volume, fast-paced operations
- Strictly followed all cash, security, inventory and labor policies and procedures
- Reported to each shift on time and ready to work
- Performed all position responsibilities accurately and in a timely manner
- Diligently restocked work stations and display cases.
Education
High School Diploma -
Lincoln Communications/Magnet High School
Dallas, Texas06.2014
Skills
- Guest Relations
- Supply Inventory Management
- Cleaning techniques
- Complex Problem-Solving
- Excellent oral and written communication
- Building Maintenance
- Teamwork
- Health and safety compliance
- Hospitality background
- Customer service-focused
- Microsoft Applications(Word, Excel)
- Office Administration
- Data Entry
Timeline
SR. Contact Center Specialist
Parkland Memorial Hospital
02.2023 - Current
EVS Housekeeper
Parkland Memorial Hospital
03.2020 - 02.2023
Shipping Problem Solver
Kohl’s Distribution
10.2018 - 07.2019
Housekeeper
Sheraton Dallas Hotel
07.2016 - 10.2018
Housekeeper
Parkland Memorial Hospital
01.2016 - 07.2016
Cashier / Sales Representative
Spirit Halloween
09.2014 - 11.2016
Cashier/Customer Service Representative
Walmart Neighborhood Market
09.2013 - 12.2014
High School Diploma -
Lincoln Communications/Magnet High School
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