Demontriell Flippins
Louisville,KY
Summary
A Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Awesome at communication which allows for maintaining professional relationships to increase profitability and drive business results.
As well as a Flexible Video Producer with success in shooting and editing video. Talented in setting up for shoots, capturing video footage and editing videos.
Overview
16
16
years of professional experience
Work History
SR. Ee Contact Center Specialist
ADP
09.2016 - Current
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Boosted customer service satisfaction ratings through consistent quality control.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Provided coaching and mentoring for up to 50 contractors for annual enrollment.
- Developed lesson plans, instructional materials and written practice tests for Annual Enrollment training courses.
- Partnered with management to coach, discipline and manage contractors.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Conference Services Assistant
UofL Hospital
09.2007 - 08.2011
- Oversaw conference rooms, directed visitors, managed reservation system, answered questions and coordinated with vendors averaging 15-20 meetings per week.
- Operated multi-line phone system to receive, screen and redirect calls.
- Diagnosed and resolved problems with AV equipment and media management systems.
Education
Associate of Arts - Video Production
Art Institute of Ohio - Cincinnati
Cincinnati, OH12.2013
Skills
- Records Preparation
- Problem-Solving Skills
- Complex Product Knowledge
- Microsoft Excel
- A/V set up and use
- Video Editing
- Green Screen
- Final Draft
Accomplishments
I wrote, shot and edited our department's "Intro to PeopleCare" video we play for contractors during annual enrollment.
I produced a short film for my best friends engagement announcement.
I have written several screenplays, one of which I was able to sale for a small price.
Timeline
SR. Ee Contact Center Specialist
ADP
09.2016 - Current
Conference Services Assistant
UofL Hospital
09.2007 - 08.2011
Associate of Arts - Video Production
Art Institute of Ohio - Cincinnati