Ruby White
Front Royal,VA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Call Center Representative
05.2022 - Current
Cafeteria Worker
Warren County Public Schools
08.2017 - 12.2018
Health
Total Life Changes
01.2020 - 01.2021
Floor Associate
FDR Services Front Royal
03.2003 - 09.2019
Business Consultant
Lileirose Consulting, Front Royal
11.2016 - 01.2017
Debt Consultant
PHP Agency, Royal
Front Royal , Va
02.2016 - 01.2017
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Cashier
Burger King, Front Royal
01.2008 - 01.2008
Jewelers
Friedman's, Front Royal
01.2008 - 01.2008
Associate
Exxon Gas, Front
01.2007 - 01.2007
Sales Associate
Bath & Body Works - Front Royal
01.2006 - 01.2007
Administrative Assistant
School Board of Philadelphia
01.2002 - 01.2004
Education
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ICDC College
2015
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Lincoln University, Community College of Philadelphia
2007
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2004
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Overbrook High School
2001
Skills
- Word, Windows 7, Excel, Powerpoint, MS Office, Medical Terminology, Customer Service
- Billing, Coding, Data Entry, Envelopes and Labels
- Verbal and Written Communication
- Call Center Operations
- Process Transactions
- Conversation Recording
- Caller Accomodations
- Customer Data Confidentiality
- Invoice Preparation and Processing
- Product Knowledge
- Documentation
- Collaborative Environments
- Cultural Awareness
- Reviewing Renewals
- Scripted Calls
- Outgoing Phone Calls
- Call Transfers
- Providing Customer Support
- Conflict Mediation Abilities
- Records Preparation
- Inbound Phone Call Management
- Document and Records Management
- Corrective Actions
- Cash Register Operations
- Online Systems
- Productivity Management
- Problem-Solving Skills
- Policy and Procedure Adherence
- Call Documentation Skills
- Corporate Standards
- Creative Solutions
- E-Commerce
- Cash Handling
- Performance Feedback
- Call Control Skills
- Appointment Scheduling
- Administrative and Office Support
- Logging Call Information
- Brand Representation
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Answering Questions
- Call Volume and Quality Metrics
- Microsoft Office
- Delivery Tracking
- Clerical Support
- Providing Feedback
- Performance Improvement
- Customer Support
Timeline
Call Center Representative
05.2022 - Current
Health
Total Life Changes
01.2020 - 01.2021
Cafeteria Worker
Warren County Public Schools
08.2017 - 12.2018
Business Consultant
Lileirose Consulting, Front Royal
11.2016 - 01.2017
Debt Consultant
PHP Agency, Royal
02.2016 - 01.2017
Cashier
Burger King, Front Royal
01.2008 - 01.2008
Jewelers
Friedman's, Front Royal
01.2008 - 01.2008
Associate
Exxon Gas, Front
01.2007 - 01.2007
Sales Associate
Bath & Body Works - Front Royal
01.2006 - 01.2007
Floor Associate
FDR Services Front Royal
03.2003 - 09.2019
Administrative Assistant
School Board of Philadelphia
01.2002 - 01.2004
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ICDC College
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Lincoln University, Community College of Philadelphia
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Overbrook High School