Renee McCowan
Waco,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Call Center Representative
Spherion Staffing/ WIC City of Waco
02.2025 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Insurance Specialist
Meduit
05.2024 - 11.2024
- Revenue cycle work claims for all types of insurance
- Correct claims sending proof of timely filing, medical records for claims rejected for further proof of medical necessity, eligibility
- Give proof of billing codes making sure correct codes, correct HCPCS, condition codes and procedure codes
- Send letters to patient for COB- Coordination Of Benefits
- Checking for EOB- Explanation of Benefits
- Also other insurance related issues with claims forms
Claims Specialist
IND Consulting
06.2023 - 03.2024
- Adjudication: My position is pharmacy claims specialist
- I work for PharMerica Long Term Care Pharmacy
- I call and get denied claims paid
- I have been working a lot with hospice accounts
- I have also done script chasing
- We work off production tracker
- My team lead has told me several times that I have the highest production in the office
Patient Financial Counselor
R1 RCM, Inc.
12.2008 - 06.2022
- I work out of A2K and our HUB
- I complete charity applications
- Call patient rooms and go to patient rooms to screen for insurance, or funding source such as County Indigent, Disability for Medicaid, Medicaid for Tx Children and other Medicaid programs
Insurance Verification Specialist
R1 RCM
12.2008 - 02.2017
Registration Specialist
Providence Hospital
12.2008 - 02.2017
Education
GED -
LavegaSkills
Skills
- Insurance verification
- Medical Records
- Microsoft Office
- Communication skills
- Medical Scheduling
- Customer service
- Microsoft Excel
- ICD-10
- Computer skills
- Windows
- Medical Billing
- Hospital Experience
- HIPAA
- Medical Terminology
- Front desk
- Clerical experience
- Patient Care
- Continuous improvement
- Cash register
- Databases
- Epic
- Microsoft Word
- Hospitality
Certification
Driver's License, Non-CDL Class C
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Call Center Representative
Spherion Staffing/ WIC City of Waco
02.2025 - Current
Insurance Specialist
Meduit
05.2024 - 11.2024
Claims Specialist
IND Consulting
06.2023 - 03.2024
Patient Financial Counselor
R1 RCM, Inc.
12.2008 - 06.2022
Insurance Verification Specialist
R1 RCM
12.2008 - 02.2017
Registration Specialist
Providence Hospital
12.2008 - 02.2017
GED -
LavegaSkills
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