Jakayla Alexander
Memphis,TN
Summary
Friendly and organized with passion for creating welcoming environment. Familiar with customer service principles, and skilled in handling inquiries and managing appointments. Dedicated to ensuring smooth and efficient front desk experience, enhancing overall guest satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
AT&T Wireless
08.2024 - 03.2025
- Resolved customer complaints promptly and efficiently.
- Updated system with order specifics and customer details, preferences, and billing information.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
Warehouse Picker
Amazon
06.2024 - 02.2025
- Conducted inventory transactions using scanner gun.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Assembled customer orders from stock and placed orders on pallets for shipping department.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
Front Office Clerk
Smile Dental Astoria
03.2023 - 06.2024
- Maintained a professional and welcoming atmosphere, resulting in repeat business from satisfied customers.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Improved overall organization of the front office by implementing efficient filing systems for important documents such as registration forms and invoices.
- Resolved guest issues promptly and effectively, demonstrating excellent customer service skills.
Education
High School Diploma -
Desoto Central High School
Southaven, MS11-2024
Bachelor of Arts - Criminal Justice
Strayer University
Memphis, TnSkills
- Customer service
- Critical thinking
- Active listening
- Problem resolution
- Call center experience
- Complaint handling
- Microsoft Excel
- Microsoft outlook
- Clerical support
- Great communication skills
Education and Training
true
Timeline
Customer Service Representative
AT&T Wireless
08.2024 - 03.2025
Warehouse Picker
Amazon
06.2024 - 02.2025
Front Office Clerk
Smile Dental Astoria
03.2023 - 06.2024
High School Diploma -
Desoto Central High School
Bachelor of Arts - Criminal Justice
Strayer University
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