Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
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Jakayla Alexander

Memphis,TN

Summary

Friendly and organized with passion for creating welcoming environment. Familiar with customer service principles, and skilled in handling inquiries and managing appointments. Dedicated to ensuring smooth and efficient front desk experience, enhancing overall guest satisfaction.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

AT&T Wireless
08.2024 - 03.2025
  • Resolved customer complaints promptly and efficiently.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.

Warehouse Picker

Amazon
06.2024 - 02.2025
  • Conducted inventory transactions using scanner gun.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Assembled customer orders from stock and placed orders on pallets for shipping department.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.

Front Office Clerk

Smile Dental Astoria
03.2023 - 06.2024
  • Maintained a professional and welcoming atmosphere, resulting in repeat business from satisfied customers.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Improved overall organization of the front office by implementing efficient filing systems for important documents such as registration forms and invoices.
  • Resolved guest issues promptly and effectively, demonstrating excellent customer service skills.

Education

High School Diploma -

Desoto Central High School
Southaven, MS
11-2024

Bachelor of Arts - Criminal Justice

Strayer University
Memphis, Tn

Skills

  • Customer service
  • Critical thinking
  • Active listening
  • Problem resolution
  • Call center experience
  • Complaint handling
  • Microsoft Excel
  • Microsoft outlook
  • Clerical support
  • Great communication skills

Education and Training

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Timeline

Customer Service Representative

AT&T Wireless
08.2024 - 03.2025

Warehouse Picker

Amazon
06.2024 - 02.2025

Front Office Clerk

Smile Dental Astoria
03.2023 - 06.2024

High School Diploma -

Desoto Central High School

Bachelor of Arts - Criminal Justice

Strayer University
Jakayla Alexander