Jakayla Bell
Killeen
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Excellent time management skills combined with a superior knowledge of the customer service industry. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.
Overview
4
4
years of professional experience
Work History
Inbound Call Center Representative/Data Entry Clerk
McKesson
08.2023 - Current
- Answered a high volume of inbound calls per shift to assist callers with refills and re-enrollment/enrollment inquires.
- Inquired on specific topics to best help customers and resolve problems.
- Provided customers with program information and assisted with enrollment process.
- Followed standard operating procedures when handling customer problems and complaints.
- Assisted with Data Entry as needed
- Maintained accurate records of customer data
Warehouse Associate
Amazon
08.2021 - 07.2023
- Resolved customer complaints in a timely and professional manner
- Utilized a Warehouse Management System (WMS) for efficient order picking and tracking
- Collaborated with cross-functional teams to improve logistics operations and increase efficiency
Education
Associate of Science - Nursing
Central Texas College
Killeen, TX05-2027
High School Diploma - undefined
West Aurora High School
05.2021
Skills
- Customer Service
- Communication Skills
- Computer Skills
- Microsoft Office (Excel, Word, Outlook Etc)
- Salesforce
- Ability to Work Under Pressure
- Time Management
- Problem Solving
- Ability to Handle a High Volume of Inbound Calls
Timeline
Inbound Call Center Representative/Data Entry Clerk
McKesson
08.2023 - Current
Warehouse Associate
Amazon
08.2021 - 07.2023
High School Diploma - undefined
West Aurora High School
Associate of Science - Nursing
Central Texas College
Similar Profiles
Bailey MosleyBailey Mosley
Government Account Executive at McKessonGovernment Account Executive at McKesson
Nicole WhiteNicole White
Account Manager at McKessonAccount Manager at McKesson
Jonathan NormanJonathan Norman
Medical Delivery Driver at McKessonMedical Delivery Driver at McKesson