Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jakayla Bell

Killeen

Summary

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Excellent time management skills combined with a superior knowledge of the customer service industry. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.

Overview

4
4
years of professional experience

Work History

Inbound Call Center Representative/Data Entry Clerk

McKesson
08.2023 - Current
  • Answered a high volume of inbound calls per shift to assist callers with refills and re-enrollment/enrollment inquires.
  • Inquired on specific topics to best help customers and resolve problems.
  • Provided customers with program information and assisted with enrollment process.
  • Followed standard operating procedures when handling customer problems and complaints.
  • Assisted with Data Entry as needed
  • Maintained accurate records of customer data

Warehouse Associate

Amazon
08.2021 - 07.2023
  • Resolved customer complaints in a timely and professional manner
  • Utilized a Warehouse Management System (WMS) for efficient order picking and tracking
  • Collaborated with cross-functional teams to improve logistics operations and increase efficiency

Education

Associate of Science - Nursing

Central Texas College
Killeen, TX
05-2027

High School Diploma - undefined

West Aurora High School
05.2021

Skills

  • Customer Service
  • Communication Skills
  • Computer Skills
  • Microsoft Office (Excel, Word, Outlook Etc)
  • Salesforce
  • Ability to Work Under Pressure
  • Time Management
  • Problem Solving
  • Ability to Handle a High Volume of Inbound Calls

Timeline

Inbound Call Center Representative/Data Entry Clerk

McKesson
08.2023 - Current

Warehouse Associate

Amazon
08.2021 - 07.2023

High School Diploma - undefined

West Aurora High School

Associate of Science - Nursing

Central Texas College
Jakayla Bell