Jana Jean
Crowley,USA
Summary
Customer service professional prepared to excel in managing high-volume call environments and delivering excellent customer support. Proven ability to handle challenging customer interactions and provide effective solutions. Known for strong teamwork and adaptability, ensuring consistent results and reliability in dynamic settings. Skilled in active listening, conflict resolution, and maintaining positive attitude.
Overview
15
15
years of professional experience
Work History
Inbound Call Center Representative/ Data Entry
McKesson
Irving, TX
09.2024 - Current
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Reviewed, corrected, deleted, and re-entered data to eliminate duplication of data and maintain data integrity.
- Maintained high levels of focus, entering large volumes of data accurately within tight deadlines.
Data Entry Clerk
Touchstone Imaging
Lewisville, TX
01.2024 - 12.2024
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Verified accuracy of data entered into system to produce error-free reports.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
Cleaning Assistant
BGPM Property
Fort Worth, TX
08.2022 - 01.2024
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Used time management and efficient cleaning methods to meet deadlines.
- Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
- Assisted with inventory management, tracking supplies usage, and reordering when necessary to prevent shortages.
Customer Success Specialist
T-Mobile
Irving, TX
01.2010 - 09.2023
- Company Overview: Irving Corporate Headquarters
- Worked cross-departmentally to coordinate customer needs, resolve issues, and ensure customer satisfaction
- Served as an advocate for the customer and our company, driving win/win scenarios for both
- Provided reporting and perform special projects as needed to maintain customer satisfaction (CSAT)
- Responsible for customer satisfaction and retention by developing, tracking and reporting performance metrics
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
Education
Cosmetology - Cosmetology
Ogle School
TXHigh School Diploma -
Joshua High School
Joshua, TX05.1996
Skills
- Team Player
- Excellent communication skills
- Office Tools
- Data Entry
- Exceptional customer service
- Problem-solving skills
- Active listening
Timeline
Inbound Call Center Representative/ Data Entry
McKesson
09.2024 - Current
Data Entry Clerk
Touchstone Imaging
01.2024 - 12.2024
Cleaning Assistant
BGPM Property
08.2022 - 01.2024
Customer Success Specialist
T-Mobile
01.2010 - 09.2023
Cosmetology - Cosmetology
Ogle School
High School Diploma -
Joshua High School