Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
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Selena Phatandain

Schenectady,NY

Summary

My name is Selena, and I am a 20-year-old college student currently focused on advancing my career. I bring a diverse range of experience across several fields, including individual care, food service, retail, and sales and marketing. These experiences have allowed me to develop strong leadership skills, which enable me to excel in any role I undertake.

Overview

4
4
years of professional experience

Work History

Inbound Sales Call Center Representative

Spectrum
Albany, NY
10.2024 - 01.2025
  • Maximize sales opportunities by effectively answering and handling inbound sales calls in an effort to acquire new customers and solicit existing customers by selling them additional products and services
  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions

E-commerce Manager

Private Company
Latham, NY
01.2022 - 07.2024
  • Managed e-commerce website, fulfilling and shipping orders daily, designing product pages, creating and developing promotional materials to boost sales and customer engagement
  • Provided customer service across many platforms, addressing and resolving issues, processing manual orders via phone
  • Managed logistics and payments, verifying transactions and ensuring accurate order deliveries

Community Service Professional

Center for Disability Services
Albany, NY
03.2023 - 01.2024
  • Engage in recreational and community-based activities such shopping, exercise groups, restaurants & more
  • Provide individualized support to people of all ages with developmental disabilities, throughout the Capital District, in the person's private home, or out in the community
  • Performed assessments of individual client's needs and developed strategies for addressing those needs.
  • Developed appropriate treatment plans focusing on each individual's needs.

Team Member

Taco Bell
Schenectady, NY
01.2021 - 01.2022
  • Operating POS systems, managing cash transactions, processing payments and ensuring order accuracy to satisfy customers
  • Providing exceptional customer service by addressing inquiries, efficiently handling orders and resolving customer complaints to ensure a positive experience

Education

Bachelor's Degree - Business Administration And Management

Bryant & Stratton College
Online
05-2026

High School Diploma -

Schenectady High School
Schenectady
06-2022

Skills

  • E-commerce Management
  • Client Relationship Management
  • Sales and Promotions
  • Creative Design
  • Logistics Coordination
  • Social Interaction Facilitation
  • Flexibility
  • Patience
  • Empathy
  • Focused Listening Skills
  • Managerial background
  • Team player

Personal Information

Cell: (518) 816-3400

Email: sphatandain@gmail.com

Address: 2323 Curry Rd Schenectady, NY, 12303

Age: 20

References

References available upon request.

Timeline

Inbound Sales Call Center Representative

Spectrum
10.2024 - 01.2025

Community Service Professional

Center for Disability Services
03.2023 - 01.2024

E-commerce Manager

Private Company
01.2022 - 07.2024

Team Member

Taco Bell
01.2021 - 01.2022

Bachelor's Degree - Business Administration And Management

Bryant & Stratton College

High School Diploma -

Schenectady High School

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Selena Phatandain