Summary
Overview
Work History
Education
Skills
Timeline
Generic

JAKAYLA CHATMAN

Palm Bay

Summary

Friendly and prompt with good skills using communication, and Strong multitasking, and interpersonal skills.

Overview

5
5
years of professional experience

Work History

Customer Service Office Staff Member

Publix
07.2023 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
  • Recognized as a top performer within the team on multiple occasions due to dedication towards achieving excellent results.
  • Accurately documented information from calls into the CRM system, enabling seamless follow-ups when necessary.
  • Collaborated with team members to maintain a positive work environment and achieve daily goals.
  • Developed comprehensive knowledge of company products and services to better assist clients with their inquiries.
  • Implemented effective problem-solving strategies for complex customer issues, enhancing overall satisfaction levels.

Front Service Clerk

Publix
11.2021 - 06.2023
  • I was a bagger and a cashier for about almost 2 years and as a bagger I would assist customers out to their car and help them with their groceries and I greet customers in as they walk in … I then got promoted to the position I always wanted which was customer service staff

Food Runner

Tijauna Flats
04.2021 - 05.2021
  • Maintained speed of service for food orders while minimizing errors and complaints
  • Delivered correct food items to tables according to order documentation
  • Garnished dishes and quickly delivered items to customers, minimizing wait times
  • Cleared tables immediately after guests left in preparation for next party

Front End Associate

Lowe's
03.2020 - 05.2021
  • Trained on cashier but moved to Melbourne so I had to quit because of the distance from driving to Palm Bay from Melbourne

Education

High School -

Heritage High School
Palm Bay, FL
05.2021

Skills

  • Customer Service and Assistance
  • Managing Multiple Tasks
  • Product and Service Knowledge
  • Financial Transactions
  • Cashiering

Timeline

Customer Service Office Staff Member

Publix
07.2023 - Current

Front Service Clerk

Publix
11.2021 - 06.2023

Food Runner

Tijauna Flats
04.2021 - 05.2021

Front End Associate

Lowe's
03.2020 - 05.2021

High School -

Heritage High School

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JAKAYLA CHATMAN