Jakayla Clark

• Completing work orders for customer specifications, prior to shipping orders out.

• Prepare skids for shipping (when required)- (preparation may include spreading apart boxes, labeling, shrink-wrapping pallets, re-boxing and pushing boxes back into position).

• Preparation may include spreading apart boxes, labeling, shrink-wrapping pallets, re-boxing and pushing boxes back into position.

• Organize transportation required for each order

• Sometimes maneuvering the pallets are required.

• Job requires understanding of all product codes

• Takes the leadership role and provides advice to other warehouse workers with non-routine issues or assistance with a matter.

Takes the leadership role when supervisor is unavailable or absent from warehouse

• Defined problem to identify, prioritize and select alternatives.
• Defined problems to make decisions and moved forward to support quick resolution.
• Employed various tools and equipment to find solutions to difficult or complex issues.
• Matching Virtual and Physical inventory

• Managed incoming customer inquires with a focus on prompt information gathering and needs assessment to deliver accurate solutions
• Resolved complaints by offering viable solutions and alternatives ensuring customer satisfaction through diligent follow-up
• Navigate through different systems and portals to gather and verify customers records, ensuring accurate information is provided to the inquirer.
• Provided a high level of support to customer encountering issues with new products and/or features.
• Maintain meticulous records of customer interaction, account processing, and documents, contributing to a streamlined resolution process.

• Partnered with other remote customer service representatives to provide exceptional customer service and support to over 400 customers.
• Answering calls, verifying information,
• Moving throughout different portals to get resolution for the customer.
• Assisted with payment processing and online account setup, while keeping detailed call records to aid in compliance and performance evaluations.
• Communicate and report problems to the Internal Operations Center.