Jakayla Clemons
Greenville
Summary
5+ years experience in inventory , customer service and billing. Familiar with Microsoft word, excel, and software. Excellent communication skills and customer service. Proficient in managing healthcare records and scheduling in home appointments with licensed clinicians
Overview
5
5
years of professional experience
Work History
Healthcare Customer Service Representative
Carenet Health
07.2025 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Helped with scheduling in home appointment visits with licensed clinicians and making sure the members of the healthcare plans know their full benefits that their insurance covers
Correctional Officer
Adc Varner unit
10.2024 - Current
- Demonstrated ability to handle difficult inmates in a professional and effective manner.
- Maintained order within the facility by conducting searches, shakedowns, head counts and pat downs as necessary.
- Monitored inmate behavior to prevent crime, escape attempts, and other dangerous activities.
- Administered daily counts of inmates and documented for recordkeeping.
Customer Service Remote
TTEC
09.2022 - 01.2024
- Customer Service Representative- support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues and general policy reviews while offering additional products
- Inbound Sales Representative- share expertise of our Progressive products and services to our customers to ensure appropriate insurance coverage through benefits selling (no cold calling)
- Claims Customer Service Representative- care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you'll offer customer additional products
Patient Advocate Remote
Maximus federal
01.2021 - 08.2022
- Assisted current and prospective health plan members with their medical and prescription concerns.
- Contacted medical offices on behalf of members with scheduling future appointments.
- Transferred members to other departments when applicable, such as dental, vision, and fitness.
Education
High School Diploma - undefined
Greenville high school
Greenville, Ms05.2020
Skills
- Live chat & email assistance
- Microsoft office suite (Excel, Word, PowerPoint)
- Google workspace (Docs, Sheets, Slides)
- Data Entry
- Customer service and technical troubleshooting skills
- HIPAA compliance
- Empathy and patience
- Call center experience
- Appointment scheduling
Timeline
Healthcare Customer Service Representative
Carenet Health
07.2025 - Current
Correctional Officer
Adc Varner unit
10.2024 - Current
Customer Service Remote
TTEC
09.2022 - 01.2024
Patient Advocate Remote
Maximus federal
01.2021 - 08.2022
High School Diploma - undefined
Greenville high school
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