JAKAYLA DEJEAN
La Marque,TX
Summary
Experienced banking professional with 12+ years of progressive experience. Skilled in client relationship management, account maintenance, sales, regulatory compliance, conflict resolution, and operational support. Dependable, organized, and adaptable professional known for strong communication, sound judgment, and a customer-focused approach.
Overview
14
14
years of professional experience
Work History
Senior Banker II
Bank of America
League City, Texas
09.2023 - Current
- Analyze client financial needs and portfolios to identify opportunities for growth while maintaining awareness of risk and regulatory requirements.
- Build trusted client relationships through clear communication, personalized service, problem solving, and timely follow-through.
- Partner with internal specialists and teams to address complex client needs and maximize service and referral opportunities.
- Served clients through face-to-face and phone banking interactions, identifying needs and recommending tailored products and services.
- Cultivated strong customer relationships through consistent communication and personalized service, fostering loyalty and trust.
- Managed account maintenance requests, including statements, check orders, and customer information updates to ensure client satisfaction.
Relationship Banker
Bank of America
Friendswood, Texas
05.2014 - 09.2023
- Processed customer requests for statements, checks, account updates, and banking services to enhance customer satisfaction.
- Prospected through cold calling and email outreach to support sales and revenue goals.
- Supported teller team by assisting customers with daily banking needs, ensuring smooth operations and service continuity.
- Responded to customer inquiries and provided information on deposit accounts and financial products to facilitate informed decision-making.
- Interviewed customers to obtain information needed for account openings and safe-deposit box rentals.
- Backed up the teller team and assisted new and existing customers with daily banking needs.
- Performed duties in accordance with company policies, regulatory guidelines, and operational standards.
- Recognized with the Valiant 2021 Award for stepping up and leading the team while managers were out with COVID.
Teller
Chase Bank
League City, Texas
08.2012 - 05.2014
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Processed customer transactions accurately and efficiently.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained cash drawer and balanced daily transactions.
- Balanced cash drawers each day to ensure accuracy in financial reporting. for accurate financial reporting. on a daily basis.
- Educated customers on bank products and services.
Education
High School Diploma -
Sterling High School
Skills
- Client Relationship Management
- Account Maintenance & Opening
- Customer Communication
- Conflict Resolution
- Regulatory Requirements
- Teller operations
- Deposit Verification
- Credit & Debit Card Processing
- Customer Service & Assistance
- Foreign Currency Exchanges
- Sales growth
- Specialist Referrals
- Operational Efficiency
- Microsoft Systems
Notary Public for Texas
- Active Notary Commissions for State of Texas
Timeline
Senior Banker II
Bank of America
09.2023 - Current
Relationship Banker
Bank of America
05.2014 - 09.2023
Teller
Chase Bank
08.2012 - 05.2014
High School Diploma -
Sterling High School