Shanita Guinn

Senior Banker II

Bank of America

02.2005 - Current

Developed long-lasting relationships with clients, resulting in an expanded customer base and increased referrals.
Managed a diverse portfolio of high-net-worth individuals, effectively addressing their banking and investment needs.
Provided exceptional customer service, resolving complex issues promptly to maintain client trust and loyalty.
Played an active role in driving sales targets by proactively pitching new products/services to both existing and prospective clients.
Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Worked closely with compliance officers to ensure adherence to regulatory requirements, minimizing the risk of fines and penalties due to noncompliance.
Leveraged networking events to build connections with potential clients, fostering brand awareness in target markets.
Championed digital transformation initiatives within the department, modernizing systems for increased productivity and streamlined workflow processes.
Exceeded sales goals in digital acquisition and consumer/small business products on a consistent basis.
Facilitated communication between various bank departments, promoting a collaborative work environment and efficient problem resolution for clients.
Stayed up-to-date with industry trends and regulatory changes, ensuring compliance across all banking activities.
Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.