Kianna Huey
The Bronx,NY
Summary
Clinical Medical Assistant and Medical receptionist with years of professional experience in patient management, customer service. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures. Proficient in microsoft office suite and committed to maintaining confidentiality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Receptionist
The Dermatology Specilaist
04.2025 - Current
- Scheduled patient appointments using electronic health record system.
- Verified patient insurance information for accuracy and eligibility.
- Managed patient check-in and checkout processes efficiently.
- Maintained organized medical records in compliance with HIPAA regulations. Processedssed referrals for specialist care when requested by physicians or patients
- Managed scheduling of meeting rooms and equipment.
- Maintained up-to-date records of office supplies and orders.
Medical Receptionist
Stand Up MRI
03.2024 - 03.2025
- Assisted in preparing examination rooms for dermatological procedures.
- Responded to patient inquiries via phone and email promptly.
- Coordinated referrals to specialists as needed, ensuring timely follow-up.
- Processed billing and payment transactions accurately to support office operations.
- Greeted visitors, provided information, and directed them appropriately.
- Compiled and prepared reports and documents upon request.
- Managed scheduling of meeting rooms and equipment.
- Maintained up-to-date records of office supplies and orders.
Patient Care Representative
Summit Health Management
03.2023 - 01.2024
- Scheduled evaluations and procedures for patients efficiently.
- Built professional relationships with physicians and medical staff.
- Managed patient data including addresses, insurance, and medical history.
- Ensured seamless communication between patients, doctors, and staff.
- Facilitated patient consent and processed payment forms accurately.
- Liaised effectively with patients , doctor and staff members, assessing medical charts and promoting high level of communication and interaction
Patient Service Representative
City MD
09.2021 - 03.2023
- Managed patient check-in and appointment scheduling using electronic health record systems.
- Provided exceptional customer service by addressing patient inquiries and concerns efficiently.
- Coordinated with medical staff to ensure accurate patient information and seamless workflow.
- Streamlined front desk operations, reducing wait times and improving patient satisfaction ratings.
- Assisted in training new staff on company protocols and best practices for patient interactions.
- Developed and implemented quality care systems and standards.
- Facilitated daily interactions between patients and healthcare staff.
- Ensured patient satisfaction through effective communication.
- Coordinated meetings with pharmaceutical representatives and physicians.
- Provided patients with detailed treatment information and guidance.
Education
Bachelor of Science - Healthcare Management
Suny Canton
Canton, NY08-2026
Associate of Applied Science -
Suny Canton
Canton, NY01-2026
High School Diploma -
Science, Te And Reserach Early College HS
Brooklyn, NY06-2017
Skills
- Reception management
- Proficient in phone etiquette
- Efficient appointment management
- Medical terminology
- Communication
- Customer Service
- Building Rapport
- Problem Solving
- Exceptional multitasking ability
- Strong interpersonal skills
Certification
- Clinical Medical Assistant | Stepful | National HealthCareer Association | 2025
- Certified Phlebotomy technician |TIA Medical school | National HealthCareer Association | 2025
- BLS | American Heart Association | 2025
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Medical Receptionist
The Dermatology Specilaist
04.2025 - Current
Medical Receptionist
Stand Up MRI
03.2024 - 03.2025
Patient Care Representative
Summit Health Management
03.2023 - 01.2024
Patient Service Representative
City MD
09.2021 - 03.2023
Bachelor of Science - Healthcare Management
Suny Canton
Associate of Applied Science -
Suny Canton
High School Diploma -
Science, Te And Reserach Early College HS