Devon Geiger
Jackson,USA
Summary
Experienced manager and problem-solver with talents for team building, leading by example, and motivating others. Exceptional customer relations skills and a natural ability to build strong relationships. Proficient in using independent decision making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Atlas Injury Center
Holiday, FL
10.2023 - 05.2024
- Call patients and schedule anyone who missed last appointment, confirm up coming appointments
- Check patients in and out, schedule their next appointments
- Clean rooms after treatment, check bathrooms for cleanliness throughout the day
- Sending record request, checking balances, calling insurance companies
- Take patients to room set patient up to see the Doctor
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Optimized appointment scheduling to maximize doctor availability.
- Supported positive patient experience by offering assistance with filling out health forms.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Assistant Manager
The Home Saloon
New Port Richey, FL
11.2021 - 05.2024
- Responsible for ordering, receiving, stocking and maintaining ample amount of supplies
- Employee Scheduling
- Controls daily food, beverage, and labor costs that meet or exceed goals set
- Developed strong working relationships with staff, fostering a positive work environment.
- Ensures that food and beverages being served are of high quality and properly presented
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assists in maintaining carbonated and beer beverage systems
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assists the Food and Beverage Unit Supervisors in training and administering employee performance reviews
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervising bar staff
- Generated repeat business through exceptional customer service.
- Assisting with preparing orders
- Complete daily inventories
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Process orders for all beverages
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Perform cash handling, accountability and input into the system
- Secures, maintain and control storage for supplies
- Serve guests with minimal delay and timely service
- Up-sell both liquor and food
- Completes all required paperwork and documentation (as needed) in performance of duties
- Aware of current (daily, weekly, and monthly) sales programs for individuals and the total bar
- Assists with training material and conducts training programs for bar personnel when necessary
- Ensures bar work areas are in suitable condition at opening, closing, and throughout all hours of operation
- Coordinates daily events with other supervisors and other departments (when applicable)
- Handles guest complaints or issues professionally
- Follows security procedures to safeguard cash and other assets
- Follows all set inventory control systems
Medical Receptionist/Technician
MD Aesthetics and Wellness Institute
Tampa, FL
01.2019 - 10.2021
- Micro Needling Tech
- Cool Sculpting Tech
- Trusculpt ID Tech
- Maintaining the premises clean
- Laundry from Spa room
- Making appointments
- Social Media Post
- Replenishing stocks
- Controlling inventories
- Organizing file room
- Answering to client inquiries
- Straightening up rooms after each treatment
- Opening and Closing Office
Receptionist
Gt Marine
Clearwater, FL
01.2017 - 04.2019
- Manage online, phone and in-person room reservations
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Arrange specialized services for VIP customers
- Responded to inquiries from callers seeking information.
- Handle deliveries
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Make travel arrangements
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Perform other necessary duties to ensure the business runs smoothly
- Showroom was in a clean orderly conduct
Hostess / Waitress
Catches Waterfront Grill
Port Richey, FL
01.2015 - 11.2016
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
Customer Service
Hellas Bakery and Restaurant
Tarpon Springs, FL
10.2013 - 01.2014
- Delivered high-quality customer service, resolving issues promptly and professionally.
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Strengthened customer loyalty by promptly addressing any concerns or complaints and taking corrective action as needed.
- Streamlined bakery operations through the implementation of efficient work procedures and time management techniques.
Waitress
PAULS SHRIMP HOUSE
Tarpon Springs
07.2013 - 12.2013
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
No Degree - Accounting And Finance
St Petersburg College
Tarpon Springs, FLCertification - Paralegal Studies
Ocean County College
Toms River, NJ12-2025
Real Estate Licence - Real Estate
Tampa School Of Real Estate
Tampa, FL05-2024
Skills
- Reception Management
- Professional Telephone Communication
- Appointment scheduling
- Advanced Microsoft Office Skills
- Effective Time Management
- Medical charting
- Analytical Problem-Solving
- Mail management
- Staff training and development
- Strategic Goal Setting
- Employee Scheduling Management
- Effective Sales Strategies
- Adaptability and flexibility
- Conflict Resolution
Certification
- CPR/AED Certification
- ServSafe Food Handler's Certification
- Microsoft Office Specialist (MOS) Certification
Timeline
Medical Receptionist
Atlas Injury Center
10.2023 - 05.2024
Assistant Manager
The Home Saloon
11.2021 - 05.2024
Medical Receptionist/Technician
MD Aesthetics and Wellness Institute
01.2019 - 10.2021
Receptionist
Gt Marine
01.2017 - 04.2019
Hostess / Waitress
Catches Waterfront Grill
01.2015 - 11.2016
Customer Service
Hellas Bakery and Restaurant
10.2013 - 01.2014
Waitress
PAULS SHRIMP HOUSE
07.2013 - 12.2013
No Degree - Accounting And Finance
St Petersburg College
Certification - Paralegal Studies
Ocean County College
Real Estate Licence - Real Estate
Tampa School Of Real Estate