Jakayla Dorsey
Eagle Lake,FL
Summary
Driven Manager with a proven track record at Checkers Restaurant, excelling in enhancing customer satisfaction and resolving staff conflicts. Expert in team leadership and strategic planning, I significantly improved company culture and performance. Skilled in CRM and problem-solving, my approach ensures continuous improvement and exceptional service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Checkers Restaurant
07.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Graduate - Tattooing And Fine Arts
Tattoo Academy
Orlando, FLHigh School Diploma - High School
Lake Region High School
Eagle Lake, FL05.2022
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Cross-Functional Teamwork
- Performance Management
- Customer Relationship Management (CRM)
- Schedule Preparation
- Performance Evaluations
- Business Planning
- Business Development
- Key Performance Indicators
- Customer Service
- Teamwork and Collaboration
- Decision-Making
- Computer Skills
- Effective Communication
- Problem Resolution
- Positive Attitude
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Work Planning and Prioritization
- Hiring and Training
Accomplishments
Promotions
Certification
Safe serve
Timeline
Manager
Checkers Restaurant
07.2020 - Current
Graduate - Tattooing And Fine Arts
Tattoo Academy
High School Diploma - High School
Lake Region High School