Jakayla Hyson
Rochester,NY
Summary
As a task-oriented worker, I set challenging goals weekly to keep myself busy. I am very orgnaized and take in information and direction efficently. Starting my career path as a cashier taught me to have supurb communication skills. Becoming a price and signage lead taught me how to incorporate that into amazing work ethic. Finally, being promoted to Soft-lines Area supervisor taught me how to use communication and hard work to open a new store successfully stocked, product and employee based. My 4 years of customer service experience have yielded me a total of six increases in income and have built me into a strong candidate for any job that may come my way.
Overview
3
3
years of professional experience
Work History
Area Supervisor
Ross
10.2023 - Current
- Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Price and Signage Lead
Dicks Sporting Goods
09.2022 - 10.2023
- As a critical Leader of the Operations Team I provide direction for freight processing, weekly markdowns and price changes, promotional readiness and brand standards execution
- When serving as Head Coach (MOD), I am responsible for providing exceptional customer service, providing secure access to fitting rooms, driving sales metrics and coaching Front End Associates to deliver a fast and friendly checkout to our Athletes.
- Managed inventory of signage materials, reducing waste and optimizing storage space utilization.
- Trained new team members on company-specific design standards and best practices for efficient signage coordination.
- Conducted regular audits of store-front displays to maintain consistency across all locations and identify areas for improvement or replacement.
Cashier
Wegmans
08.2020 - 09.2022
- I started my career at Wegmans as a Front End cashier where I developed my communication and customer service skills
- During my second year I took on responsibility for the cafe register and department of the store
- I cashed out customers' orders as well as monitor/clean tables
- I eventually cross trained to be responsible for Instacart and online grocery orders for the store as well.
Education
Criminal Justice -
Eastern Monroe Career Center
Rochester, NY06.2022
High School Diploma -
Rush Henrietta High School
Rochester, NY06.2022
Skills
- Price Management
- Project Management
- Online Marketing
- Freight Flow Procesing
- Accountant
- Supply Chain Management
- Multi-Unit Management
- Documentation Skills
- Production Management
- Employee Performance Management
- Inventory Control
- Employee Engagement
- Adaptability
- Product Knowledge
- Organizational Skills
- Workforce Planning
- Staff Training
- Business Development
- Customer Service
- Policy Enforcement
- Flexible Work Schedule
- Cycle Counts and Audits
Accomplishments
1-year Security Guard Certified
Timeline
Area Supervisor
Ross
10.2023 - Current
Price and Signage Lead
Dicks Sporting Goods
09.2022 - 10.2023
Cashier
Wegmans
08.2020 - 09.2022
Criminal Justice -
Eastern Monroe Career Center
High School Diploma -
Rush Henrietta High School
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