Overview
Work History
Education
Skills
Timeline
Generic

Jakayla Martin

Charlotte,NC

Overview

2024
2024
years of professional experience

Work History

Customer Service Representative

Harris Teeter
2023 - 2025
  • Assisted customers with inquiries and product selections, enhancing overall shopping experience.
  • Resolved customer complaints efficiently, maintaining high satisfaction levels.
  • Processed transactions accurately, ensuring compliance with store policies.
  • Collaborated with team members to streamline checkout procedures, reducing wait times.
  • Trained new staff on customer service protocols and operational procedures.

Food Service Worker

Morrison Healthcare
09.2021 - 03.2023
  • Maintained cleanliness and organization of food preparation areas.
  • Assisted in meal preparation following strict safety and sanitation guidelines.
  • Operated kitchen equipment safely and efficiently, ensuring operational readiness.
  • Delivered exceptional customer service during meal service, addressing dietary needs.
  • Trained new staff on food safety protocols and efficient kitchen practices.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.

Cashier Team Lead

McDonald's
2019 - 2021
  • Supervised cashier operations, ensuring accuracy in cash handling and customer transactions.
  • Trained and mentored new team members on service protocols and operational standards.
  • Implemented streamlined processes to enhance workflow efficiency during peak hours.
  • Resolved customer inquiries and concerns effectively, improving overall satisfaction rates.
  • Coordinated scheduling and staffing to optimize team performance and coverage during busy shifts.

Education

High School Diploma -

West Charlotte
2219 Senior Dr Charlotte Nc
05.2022

Skills

Customer service

Active listening

Critical thinking

Data entry

Problem resolution

Call center experience

Computer proficiency

Payment processing

Call center operations

Scheduling

Timeline

Food Service Worker

Morrison Healthcare
09.2021 - 03.2023

Customer Service Representative

Harris Teeter
2023 - 2025

Cashier Team Lead

McDonald's
2019 - 2021

High School Diploma -

West Charlotte
Jakayla Martin