Jakayla Myles
Griffin,GA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Tech-savvy professional equipped with knowledge and relationship-building abilities necessary to drive retention and key satisfaction metrics.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Cigna
Remote
07.2024 - 04.2026
- Delivered exceptional customer support through effective communication and problem-solving techniques.
- Resolved complex customer inquiries using CRM systems, enhancing client satisfaction and retention.
- Implemented process improvements to streamline service delivery, increasing operational efficiency.
- Collaborated with cross-functional teams to identify customer needs and develop tailored solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Remote Healthcare Claims Representative
Adapt Health
Griffin, GA
10.2020 - 05.2024
- Assisted numerous customers daily with a friendly demeanor and commitment to satisfaction.
- Actively engaged with customers to address concerns promptly and referred significant issues to management.
- Improved claim processing by optimizing workflows and applying effective practices.
- Accelerated claim settlement times by organizing tasks and meeting deadlines efficiently.
- Followed industry regulations by complying with established procedures in claims processing.
- Updated information consistently in electronic medical records software.
- Kept informed about new healthcare technologies and drafted proposals for potential equipment acquisitions.
Education
High School Diploma -
Spalding High School
Griffin, GA05.2020
Skills
Customer Order Management
Report Generation
Account Management
Claims Processing
Microsoft Excel
Complaint Resolution
Medical Terminology
HIPAA expert
Customer Relationship Management (CRM)
Attention to Detail
Positive Attitude
Active Listening
Technical Proficiency
De-escalation Techniques
Problem Solving
Adaptability
Multitasking
Interpersonal Skills
50 WPM
Microsoft Office Suite
Empathy and Compassion
Flexibility
Technical Support
Organization Skills
Critical Thinking
Staff Education and Training
Timeline
Customer Service Representative
Cigna
07.2024 - 04.2026
Remote Healthcare Claims Representative
Adapt Health
10.2020 - 05.2024
High School Diploma -
Spalding High School