Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Jakayla  Nolden

Jakayla Nolden

Jackson

Summary

Dynamic professional with proven expertise in customer service and critical thinking, honed at Amazon and Rainbow Shops. Excelled in high-stress situations, ensuring customer satisfaction and loyalty through active listening and effective dispute resolution. Skilled in Microsoft Office Suite, enhancing operational efficiency. Achieved notable customer service accolades, reflecting a commitment to excellence and continuous improvement.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

Amazon
04.2023 - 11.2024
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Investigated and resolved customer inquiries and complaints quickly.

Sales Associate

Rainbow Shops
05.2021 - 10.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

High School Diploma -

Hattiesburg High School
Hattiesburg, MS
08.2019 - 05.2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Microsoft Excel
  • Microsoft outlook
  • Paperwork processing
  • Microsoft Office Suite
  • Microsoft PowerPoint

Timeline

Customer Service Representative

Amazon
04.2023 - 11.2024

Sales Associate

Rainbow Shops
05.2021 - 10.2022

High School Diploma -

Hattiesburg High School
08.2019 - 05.2023
Jakayla Nolden