Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jakaylon Hyde

Mobile

Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

USA Health Neurosurgery
Mobile
01.2025 - Current

Medical Assistant Externship

Pulmonary associates
Mobile
11.2024 - 01.2025
  • During my time of externship I've gotten more experience with vital signs on adults and infants, patient interactions with adults and infants, administered CXR'S to adults and also infants all while following OSHA and HIPPA regulations.
  • Managed customer inquiries through phone, chat, and email channels.
  • Assisted physicians with patient examinations and procedures.

Caregiver

Your Choice Senior Care
Mobile
05.2019 - 05.2022
  • Assisted customers with inquiries and resolved issues promptly.
  • Handled customer complaints with professionalism and empathy.

Customer Service Rep

Alorica
Saraland
01.2018 - 05.2021
  • Assist Customers with complaints, billing questions, billing payment
  • Give customers information about products and services
  • Process orders and returns
  • Assist with troubleshooting

Education

Diploma - Medical Assitant

Fortis College
Mobile, AL
01-2025

Training program - Certified Nursing Assistant

Bishop State Community College
Mobile, AL
11-2024

High school diploma -

Chickasaw high school
Chickasaw, AL
05-2018

Skills

  • Customer Service
  • Medical Billing And Coding
  • Phlebotomy
  • Patient Care
  • Vital Signs
  • Senior Care
  • Experience Administering Injections
  • Time Management

Certification

  • CNA
  • CPR Certification
  • First Aid Certification

Timeline

Certified Medical Assistant

USA Health Neurosurgery
01.2025 - Current

Medical Assistant Externship

Pulmonary associates
11.2024 - 01.2025

Caregiver

Your Choice Senior Care
05.2019 - 05.2022

Customer Service Rep

Alorica
01.2018 - 05.2021

Diploma - Medical Assitant

Fortis College

Training program - Certified Nursing Assistant

Bishop State Community College

High school diploma -

Chickasaw high school
Jakaylon Hyde