Jake Anderson
Tulsa,OK
Summary
Experienced General Manager specializing in staff management and operational efficiency. Skilled in training, coaching, and enhancing guest experiences. Ready to leverage expertise to improve service quality and optimize hotel operations.
Overview
1
1
Certification
Work History
General Manager
Motel 6 Hotel
Everett, WA
2020 - 2023
- Oversaw daily hotel operations, ensuring exceptional guest experiences and satisfaction.
- Managed staff performance and development through training programs and regular evaluations.
- Implemented cost-control measures to optimize budget management and resource allocation.
- Analyzed guest feedback to identify improvement areas and enhance service quality.
- Developed marketing strategies to increase occupancy rates and revenue generation.
- Fostered partnerships with local businesses to promote hotel services and attract clientele.
- Ensured compliance with safety regulations and industry standards throughout hotel facilities.
Manager
Cascadia Iris Gardens
Lake Stevens, WA
2016 - 2017
- Managed daily operations to optimize plant care and ensure high-quality iris production.
- Supervised staff performance and provided training to enhance team productivity and efficiency.
- Developed and implemented workflow improvements to streamline gardening processes and reduce delays.
- Coordinated supply chain logistics, ensuring timely delivery of materials for garden maintenance.
Maintence Tech
Microtel Inn and Suites
Pensacola, FL
2007 - 2007
- Conducted routine inspections of HVAC, plumbing, and electrical systems to ensure optimal functionality.
- Performed preventative maintenance on hotel equipment to enhance operational efficiency and guest satisfaction.
- Responded promptly to guest requests for repairs, ensuring timely resolution of issues.
- Assisted in training new staff on maintenance protocols and safety procedures to promote compliance.
Front Desk Receptionist /Building Maintenance Worker
Ramada Limited
Pensacola, FL
2006 - 2007
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Operated multi-line phone system to handle incoming calls and direct them to appropriate departments.
- Maintained accurate records of guest reservations and room assignments using property management software.
General Contractor
Fort Barrankus Naval Station
Pensacola, FL
2006 - 2007
- Managed project timelines, ensuring completion within budget and schedule constraints.
- Supervised subcontractors, coordinating work schedules and monitoring quality standards.
- Conducted site inspections to verify compliance with safety regulations and building codes.
- Developed project plans, outlining phases, resources, and milestones for successful execution.
Education
High School Diploma -
Monroe High School
Monroe, WA06-2004
No Degree - Auto Repiar/ Welding / Culinary Arts
Sno-isle
Everett, WA2004
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Training and coaching
- Team leadership
- Staff management
- Efficient multi-tasker
Certification
- Certified general manager, motel 6 - 2020-2023
Languages
English
Professional Working
Spanish
Limited Working
Timeline
General Manager
Motel 6 Hotel
2020 - 2023
Manager
Cascadia Iris Gardens
2016 - 2017
Maintence Tech
Microtel Inn and Suites
2007 - 2007
Front Desk Receptionist /Building Maintenance Worker
Ramada Limited
2006 - 2007
General Contractor
Fort Barrankus Naval Station
2006 - 2007
High School Diploma -
Monroe High School
No Degree - Auto Repiar/ Welding / Culinary Arts
Sno-isle