Jake Antil
Fairborn,OH
Overview
3
3
years of professional experience
1
1
Certification
Summary
Customer Service Manager and Marketing student with strengths in complaint resolution, team leadership, and schedule management. Known for fast support, adaptability, and smooth daily operations looking to make an impact.
Work History
Customer Service Manager
Dorothy Lane Market
Centerville, OH
07.2023 - Current
- Supervised customer service team, ensuring fast, courteous support across front-end operations.
- Resolved customer concerns promptly, preserving satisfaction and store reputation.
- Trained associates on service standards, point-of-sale procedures, and guest issue resolution.
- Coordinated daily staffing schedules to maintain coverage during peak shopping periods.
- Monitored cash handling and transaction accuracy to reduce register discrepancies.
- Oversaw store operations and completed closing procedures when directors or the second-shift manager were unavailable, coordinating staff and addressing customer needs.
- Managed the intake and distribution of company supplies, coordinating with staff to ensure supplies were stocked and organized.
- Gained hands-on experience in every store department and earned a storewide cross-training certification.
Education
No Degree - Marketing
Wright State University
Dayton, OH04-2027
Skills
- Customer service
- Complaint resolution
- Customer orientation
- Team leadership
- Operational efficiency
- Schedule management
- Product knowledge
- Microsoft Office
- Problem-solving
- Deadline management
- Interpersonal communication
Certification
- Google Ads Display, [Exp: 5/1/27]
- Google Ads Search Certification, [Exp: 5/1/27]
- Google Ads Video Certification [Exp: 2/26/2027]
- Google Ads Measurement Certification [Exp: 2/26/2027]
Timeline
Customer Service Manager
Dorothy Lane Market
07.2023 - Current
No Degree - Marketing
Wright State University