JAKE ARMSTRONG
Phoenix,AZ
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Full Time Sales Associate
Sherwin Williams
Phoenix, AZ
07.2022 - 10.2025
- Ensure high levels of customer satisfaction through excellent sales service
- Work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals
- Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up to date with product features and maintain the high quality and visual standards of the products and store
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistent with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Loaded and unloaded delivery trucks efficiently to ensure timely distribution of products.
- Assisted in making deliveries
Certified Forklift Freight Operator
FedEx Freight
Phoenix, AZ
06.2025 - 09.2025
- Operating forklifts to move materials around the facility or worksite
- Ensured safe and reliable transportation of materials and products across facility
- Inspecting forklifts for safety and maintenance needs and reporting any issues or damages
- Loading and unloading goods from vehicles such as trucks
- Verified secure and balanced loads for safe transport and compliance with safety standards
- Using equipment to move, locate, relocate, stack, and count merchandise
- Organized and stacked empty pallets in designated storage areas to maximize space efficiency. and reorganizing the storage areas
- Conducted daily equipment checks, including battery recharges and lubrication, to maintain forklift performance
- Adhering to safety procedures and standards at all times
- Recording daily production logs and equipment inspection reports
Back-End Development Certification
Promineo Tech
Phoenix, AZ
02.2024 - 07.2024
- Participated in an intensive 18-week bootcamp for professional development.
Level 1 ITS Help Desk Associate
Yavapai College
Prescott, AZ
08.2024 - 05.2024
- Provide technical support for hardware and software issues to end-users via phone, email, and remote desktop tools.
- Troubleshot and resolves issues related to network connectivity, operating systems, and application software.
- Supports the setup, installation, and configuration of new hardware and software for employees.
- Offers guidance and instructions on the use of systems, applications, and hardware devices to improve user efficiency.
- Maintains detailed records of all support requests, incidents, and resolutions in ticketing systems.
- Manages and escalated unresolved issues to senior IT staff, ensuring timely and efficient resolution.
- Uses Freshworks ITSM, RDP, Bomgar, KACE Imaging Servers, PXIE Imaging Tool, Active Directory, Crestron Panel Software, Banner System Manager, and VMware.
Education
Certification - Back-End Development
Promineo Tech
Phoenix, AZ02.2024
High School - Creative Musical Arts & Sciences, Engineering
Arcadia High School
Phoenix, AZ05.2020
Advanced Java Curriculum -
Arizona State University
Phoenix, AZBasic Java Curriculum -
Arizona State University
Phoenix, AZCryptography & Cyber Security -
Arizona State University
Phoenix, AZSkills
- Sales processing
- Customer service
- Technical support
- Forklift operation
- Retail operations
- Product knowledge
- Problem solving
- Effective communication
Certification
Promineo Tech, Back End Development Bootcamp Certification
References
References available upon request.
Timeline
Certified Forklift Freight Operator
FedEx Freight
06.2025 - 09.2025
Level 1 ITS Help Desk Associate
Yavapai College
08.2024 - 05.2024
Back-End Development Certification
Promineo Tech
02.2024 - 07.2024
Full Time Sales Associate
Sherwin Williams
07.2022 - 10.2025
Certification - Back-End Development
Promineo Tech
High School - Creative Musical Arts & Sciences, Engineering
Arcadia High School
Advanced Java Curriculum -
Arizona State University
Basic Java Curriculum -
Arizona State University
Cryptography & Cyber Security -
Arizona State University