Summary
Overview
Work History
Education
Skills
Certification
Languages
Waitress of the year 2019 Mel’ Diner
Timeline
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Jamie Gray
Open To Work

Jamie Gray

West Des Moines,IA

Summary

Assisted customers with inquiries and transactions to enhance service experience. Supported team members in task delegation to improve workflow efficiency. Fostered positive interactions with customers to promote satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Full Time Sales Associate

ALDI
09.2022 - Current
  • Cultivated exceptional customer engagement abilities, resulting in increased customer loyalty and store visits. Optimized task management strategies to improve overall operational efficiency. Oversaw daily cash handling operations, demonstrating accuracy and speed in processing transactions. Maintained consistent cash drawer balance, reflecting strong attention to detail and accountability.
  • Conducted regular audits of store signage and pricing to guarantee accuracy and consistency.
  • Managed inventory levels and facilitated restocking efforts to mitigate shortages and maintain operational efficiency.
  • Operated POS system, accurately processing cash credit in returns with attention to detail
  • Consistently exceeding goals
  • Recognized by management and customers were outstanding service and reliability

Cashier and Cook

Casey's General Stores
07.2021 - 08.2022

Managed cash register operations and ensured accurate transaction processing. Oversaw pizza preparation and assembly of salads and sub sandwiches, contributing to kitchen efficiency. Fostered teamwork and communication among staff to enhance service quality.

Waitress

Mel's Diner
07.2019 - 05.2020
  • Provided table service at diner for nearly one year, ensuring high-quality service and customer satisfaction.
  • Delivered exceptional experiences by providing friendly, attentive and personalized service
  • Handled guest complaints and special requests with professionalism and efficiency

Education

Liberal Arts

Des Moines Area Community College
Ankeny, IA

High school diploma - undefined

West Central Valley High School
Stuart, IA
05.2022

Skills

Sales and cash handling

Retail sales

Cash reconciliation

Balancing cash drawers

Processing cash transactions

Balancing end-of-day transactions

Anti-money laundering

Detecting counterfeit currency

PCI (6 years)

POS systems

Windows

CRM software

Spreadsheet software proficiency

Customer service

Customer inquiry handling

Teamwork

Multitasking

Organizational skills

Time management

Customer service

Customer complaint resolution

Phone etiquette

Problem-solving

Certification

Driver's License

Languages

English

Waitress of the year 2019 Mel’ Diner

Awarded for outstanding service and leadership in my position.

Timeline

Full Time Sales Associate

ALDI
09.2022 - Current

Cashier and Cook

Casey's General Stores
07.2021 - 08.2022

Waitress

Mel's Diner
07.2019 - 05.2020

High school diploma - undefined

West Central Valley High School

Liberal Arts

Des Moines Area Community College