Ireland O'Noonan
Zirconia,NC
Summary
Dynamic professional Veteran with a proven track record at Blue Ridge Alcoholic Beverage Control and in two different branches of the United States Armed Forces, excelling in exceptional customer service and consistent performance. Demonstrated leadership in training staff and managing inventory, ensuring compliance and enhancing customer satisfaction. Skilled in cash handling and maintaining cleanliness, consistently driving sales and operational efficiency.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment. Safety and mission readiness is priority.
Overview
15
15
years of professional experience
Work History
Full Time Sales Associate
Blue Ridge Alcoholic Beverage Control
Hendersonville, NC
11.2020 - Current
- Managed inventory levels to ensure product availability and compliance with regulations, especially National, State, and local ordinances which can change suddenly.
- Ensured compliance with new policies on customer service protocols and operational procedures with newly trained staff by reporting directly to/from the Store Manager (ex. ensuring all staff are wearing name tags so that customers can identify us if needing assistance).
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained knowledge of current promotions and product offerings to drive sales initiatives.
- Thoroughly researched incoming new products to ensure accurate product knowledge (mashbill, production methods, distillery, geographical location of where the product came from, taste, aromas, product reviews, etc.)
- Utilized new store technologies such as the "scan gun" to scan the back warehouse daily. This ensures that no product goes overlooked and that all products are stocked on the shelves on a consistent basis.
- Leadership skills by learning how to handle conflict, people in positions of authority such as members of the Alcohol Law Enforcement Agency when an underage patron tried to purchase illegally.
- Delegation skills by being receptive to other coworkers natural strengths and weaknesses.
- Conflict Management skills in the form of how to de-escalate a tense or dangerous situation, such as when a patron is turned down for being too inebriated.
- Inventory management in the form of performing quarterly full store product counts and ensuring accurate count sheets are delivered promptly to management for processing.
- Coordinated events for the Store Manager in his absence such as product tastings, weekly written reports, printing monthly sales sheets, scanning every product item in the store monthly, scanning every sales tags in the store monthly, daily oral evaluations of employee performance, and more.
- Meticulousness-(notebook kept on hand when on shift at all times for example), daily, weekly, monthly, and quarterly routines, shelf and bottle washing/dusting to ensure ideal health conditions to prevent the spread of infections disease and improve customer satisfaction, etc.
- Cleanliness-Daily cleaning in the form of side work (sweeping, vacuuming, sanitizing/mopping bathrooms, washing windows, dusting bottles, sanitizing countertops and any surface with a high probability of being contacted, parking lot sweeps, etc.)
- Trusted with Handling Daily/Nightly Deposit-When I am opening, I am the one responsible for accurately counting and verifying the previous night's deposit and for ensuring the safe remains at par from the night before. During evening shifts, I am responsible for counting up the nightly deposits from each of the four cash registers and combining them before adjusting each drawer back to $100 exactly.
- Security-Responsible for ensuring the safe is sealed and locked properly each evening and that the doors are all locked, lights are off, thermostats are adjusted, and security alarm is set before leaving for the evening.
Landscaper
Jennifer Bales
Bradenton, FL
01.2015 - 11.2020
- Designed and implemented landscape layouts to enhance aesthetic appeal.
- Learned how to raise performance standards by listening to client's counsel and carefully followed directions as instructed.
- Executed seasonal planting and maintenance schedules for diverse plant species.
- Collaborated with client to understand vision and preferences for landscape designs.
- Ensured that during operations and maintenance, all patrons and their animals, property, etc. were safe and secure.
- Planted flora and fauna that benefited the local ecosystem and that helped life diversify and thrive optimally.
Tile Layer
Guiseppe Amato
Sarasota, FL
09.2018 - 02.2019
- Installed various tile types, ensuring precise alignment and aesthetic appeal.
- Operated cutting tools to produce accurate tile shapes for diverse applications.
- Collaborated with clients to determine design preferences and project requirements.
- Conducted surface preparation to enhance adhesion and longevity of tile installations.
- Streamlined workflow processes, reducing installation time while maintaining quality standards.
- Completed challenging custom designs with intricate patterns, meeting clients'' aesthetic requirements.
- Maximized job site safety by consistently adhering to industry guidelines and best practices for tile laying.
- Ensured durability of installations with appropriate surface preparation and use of quality adhesives/mortar materials.
- Provided clients with valuable advice on proper tile maintenance and care, promoting the longevity of their investments.
- Enhanced client satisfaction by ensuring precise tile placement and alignment in various projects.
- Delivered high-quality results by meticulously measuring, cutting, and laying tiles according to project specifications.
- Increased project efficiency by effectively managing time and resources during the tile installation process.
- Applied effective problem-solving strategies to overcome unforeseen obstacles during tile installation processes.
- Effectively communicated with clients throughout the installation process, addressing any concerns or questions they had.
- Streamlined workflow by maintaining an organized workspace and properly storing tools and materials.
- Established lasting relationships with clients through exceptional communication skills during consultations.
- Exceeded customer expectations by delivering aesthetically pleasing tile installations that met their design preferences.
- Maintained safe, clean and organized work environment.
- Completed skilled repairs of existing tile installations.
- Created watertight finish on tiles by sealing surfaces and adding grout.
- Inspected floors before, during and after tile installation and reported identified concerns.
- Used power wet saws and tile cutters to cut tiles to specifications for projects.
- Used safe lifting, equipment and behavioral practices.
Dairy Clerk
Walmart
Osprey, FL
01.2016 - 10.2018
- Managed dairy product inventory, ensuring optimal stock levels and freshness.
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Operated dairy department equipment, adhering to safety and sanitation standards.
- Trained new staff on departmental procedures and customer service best practices.
- Collaborated with management regularly to ensure compliance with policy.
Full Time Plant Associate
Tervis Tumblr
Osprey, FL
01.2016 - 03.2017
- Developed and implemented efficient project management processes to enhance productivity across teams.
- Collaborated with cross-functional teams to streamline product development and further Executive initiatives.
- Analyzed Quality Control feedback to identify trends, informing strategic adjustments in production improvements.
- Mentored junior associates, fostering skill development and promoting a culture of continuous improvement.
- Three "stars" given on performance review for "optimal production/completion" (2000+, 5000+, and 10,000+ orders completed in a single shift).
Senior Airman, E-4
United States Air National Guard
Albermarle, NC
12.2014 - 11.2016
- Demonstrated respect, friendliness, and willingness to help wherever needed to ensure not only combat readiness, but optimal morale as well.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across drills, sometimes staying for up to a week or longer at a time without lodging accomodations.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall mission readiness.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
Assistant Bakery Manager
Ingles Supermarket
Fletcher, NC
06.2011 - 12.2015
- Oversaw daily bakery operations, ensuring quality standards and compliance with health regulations.
- Trained and mentored staff on production techniques and customer service excellence.
- Managed inventory levels, coordinating with suppliers to maintain optimal stock availability.
- Developed and implemented process improvements to enhance efficiency and reduce waste.
- Ensured adherence to food safety protocols, conducting regular audits of kitchen practices.
- Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Improved communication among team members through regular meetings and open dialogue regarding operations updates or issues requiring attention.
- Enforced company safety, cleanliness, and sanitation policies by maintaining effective housekeeping standards.
- Participated in regular quality control checks on bakery items, ensuring consistent taste, appearance, and freshness across the board.
- Collaborated with store management to create promotional events and seasonal displays for bakery products.
- Supervised baking and general production to drive sales and monitor overhead expenses.
- Provided ongoing training and development opportunities for team members, fostering a culture of continuous learning and improvement.
- Taught specialized skills, methods and techniques and delegated assignments to bakery associates to maximize department productivity and profits.
- Managed inventory levels, ensuring timely ordering of supplies to maintain optimal product availability.
- Maintained a clean and organized workspace, adhering to food safety regulations and company standards at all times.
Heavy Equipment Operator, E-3
United States Army Reserves
Asheville, NC
11.2011 - 12.2014
- Operated heavy machinery including excavators, bulldozers, and backhoes for various construction projects.
- Conducted routine maintenance checks to ensure optimal equipment performance and safety compliance.
- Collaborated with team members to execute site plans and maintain workflow efficiency on job sites.
- Monitored job site conditions to identify potential hazards and implement corrective measures promptly.
- Implemented process improvements that enhanced productivity and reduced equipment downtime during operations.
- Operated range of heavy equipment on regular basis with advanced skill.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
- Ensured timely project completion with efficient execution of excavation, grading, and site preparation tasks.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Optimized machine performance with regular cleaning, lubrication, and maintenance checks in accordance with manufacturer guidelines.
- Increased productivity by operating heavy machinery such as backhoes, bulldozers, and excavators for various construction projects.
- Operated machining equipment safely with team of operators.
- Played a key role in successful project completions by maintaining open lines of communication with supervisors and team members, ensuring timely adjustments to work strategies when needed.
- Strictly adhered to military safety procedures, noticeably decreasing job site accidents.
- Demonstrated commitment to safety by consistently wearing appropriate personal protective equipment and following all established protocols.
- Grader Operator Skills Challenge: Best in Class Operator Certificate of Excellence Award 2012.
Education
Associate of Arts - Psychology
Blue Ridge Community College
Flat Rock, NC12-2025
High School Diploma -
West Henderson High School
Hendersonville, NC06-2011
Skills
- Exceptional Customer Service
- Teamwork and Collaboration
- Cash Register Operation and Accurate Cash Handling
- Stocking and Receiving
- Store Opening and Closing
- Upselling
- Professional Demeanor
- Time Management
- Problem-Solving Skills
- Leadership and Respect
- Conflict Resolution/De-Escalation
- Cleanliness and meticulousness
- Consistency
Timeline
Full Time Sales Associate
Blue Ridge Alcoholic Beverage Control
11.2020 - Current
Tile Layer
Guiseppe Amato
09.2018 - 02.2019
Dairy Clerk
Walmart
01.2016 - 10.2018
Full Time Plant Associate
Tervis Tumblr
01.2016 - 03.2017
Landscaper
Jennifer Bales
01.2015 - 11.2020
Senior Airman, E-4
United States Air National Guard
12.2014 - 11.2016
Heavy Equipment Operator, E-3
United States Army Reserves
11.2011 - 12.2014
Assistant Bakery Manager
Ingles Supermarket
06.2011 - 12.2015
Associate of Arts - Psychology
Blue Ridge Community College
High School Diploma -
West Henderson High School