Jake Boyd
North Richland Hills,TX
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
4
4
years of professional experience
Work History
Sales Associate
UPS
Rockwall And Keller, TX
02.2023 - 01.2024
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Prepared merchandise for sales floor by pricing or tagging.
Banquet Associate
Omni Hotel
Fort Worth, TX
06.2022 - 08.2022
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Store Protection Specialist
Ross Stores
Dallas, TX
06.2020 - 02.2021
- Enhanced store security by conducting regular patrols and monitoring CCTV systems.
- Reduced instances of theft by implementing effective loss prevention strategies and training staff on awareness measures.
- Ensured a safe shopping environment for customers by identifying potential safety hazards and taking corrective action.
- Collaborated with management to develop and implement store-specific security protocols, addressing unique challenges and risks.
- Assisted in the apprehension of shoplifters, following proper procedures to ensure legal compliance and minimize liability.
- Improved customer service quality by providing assistance to shoppers when needed, creating a welcoming atmosphere within the store.
Education
Bachelor of Arts - Political Science
Texas A&M University - Corpus Christi
Corpus Christi, TX12.2019
Skills
- Upselling
- Order Processing
- Client Account Management
- Payment Processing
- Cash Handling Accuracy
- Stocking and Receiving
- Time Management
- Customer Service
- Problem-Solving
- Client Service
- Reliable and Punctual
- Relationship Building
- Product Sales
Timeline
Sales Associate
UPS
02.2023 - 01.2024
Banquet Associate
Omni Hotel
06.2022 - 08.2022
Store Protection Specialist
Ross Stores
06.2020 - 02.2021
Bachelor of Arts - Political Science
Texas A&M University - Corpus Christi