Jake Carstens
Apple Valley,MN
Summary
Results-driven Sales Leader experienced in revenue growth and sales strategy optimization. Focused on team collaboration and adaptability to market changes. Skilled in customer relationship management, sales forecasting, and team development, with a strong record of motivating teams to exceed targets through strategic planning and effective communication.
Overview
2027
2027
years of professional experience
Work History
General Sales Manager
Red Wing Chevrolet
Red Wing, MN
07.2023 - 06.2026
- Managed sales team performance through regular coaching and feedback sessions.
- Analyzed sales data to identify trends and opportunities for growth.
- Cultivated relationships with customers to enhance satisfaction and loyalty.
- Collaborated with marketing to create promotional campaigns driving traffic to the dealership.
- Streamlined inventory management processes, reducing overhead costs effectively.
- Led sales meetings to align team goals and share best practices.
- Mentored sales staff, fostering skill development and confidence in selling techniques.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Upheld company policies and implemented standards fairly.
- Identified, hired and trained quality staff by teaching best practices, procedures, and sales strategies.
- Served in a backup F&I role
- Acquired, managed, and priced new inventory for the dealership.
Market Area Manager
Credit Acceptance
South Dakota
2021 - 2023
- Led market analysis initiatives to identify growth opportunities and enhance sales strategies.
- Developed training programs for team members to improve operational efficiency and customer engagement with subprime clientele.
- Implemented performance metrics to track team progress and optimize resource allocation.
- Developed training programs for team members to improve operational efficiency and customer engagement.
- Worked with over 100 dealerships to help them sell more cars and make more money.
Special Finance Manager
Billion Automotive
Sioux Falls, SD
2016 - 2021
- Developed finance strategies to enhance customer financing options and increase sales revenue.
- Analyzed market trends to identify opportunities for growth in special finance programs.
- Collaborated with dealership staff to streamline the loan application process, improving customer experience.
- Trained and mentored junior team members on financing policies and compliance regulations.
- Established strong relationships with lenders, negotiating favorable terms for dealership financing offers.
- Interviewed customers, evaluated histories and offered options.
- Played an integral role in the dealership''s overall growth by consistently delivering exceptional results within the special finance department.
Store Manager
Tradehome Shoes Inc.
Pierre, SD
2012 - 2016
- Managed daily operations to ensure efficient store functionality and exceptional customer service.
- Analyzed sales data to identify trends, inform merchandising strategies, and optimize product placement.
- Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
- Trained and mentored team members to enhance performance and foster a collaborative work environment.
- Increased revenue by 28% year over year
Education
High School Diploma -
Roosevelt High School
Sioux Falls, SDSkills
- Sales development
- Sales forecasting
- Operational efficiency
- Team management
- Sales team training
- Goal attainment
- Employee engagement
- Issue management
- Conflict resolution
- Vendor management
- Positive and upbeat
Timeline
General Sales Manager
Red Wing Chevrolet
07.2023 - 06.2026
Market Area Manager
Credit Acceptance
2021 - 2023
Special Finance Manager
Billion Automotive
2016 - 2021
Store Manager
Tradehome Shoes Inc.
2012 - 2016
High School Diploma -
Roosevelt High School