Jake Chillas
Santa Barbara,CA
Summary
Motivated and outgoing Restaurant Server with exceptional customer service and several years of food service and Hospitality experience. Taking pride in all work related activities, with eagerness to learn, and looking to further my career in Hospitality Management.
Overview
3
3
years of professional experience
Work History
Restaurant Server (Full Time)
Hilton
Santa Barbara, CA
06.2024 - Current
- Simultaneously perform multiple tasks while providing excellent customer service.
- Maintained positive relationships with co-workers and customers alike through professional and friendly communication.
- Trained new employees on restaurant procedures and techniques.
Banquet Server/Other
Hilton
Santa Barbara, CA
07.2022 - 06.2024
- Banquet Server was my primary position. Other roles include: Restaurant Server, Pool Server, Food Expo, Busser, Host, Room Service Attendant, Mini Bar Attendant, and Bar Back.
- Assisted in the planning and execution of large-scale events, including weddings, corporate gatherings, and banquets, ensuring all details met client specifications and company standards.
- Recorded consumption, event details, client preferences, and feedback to improve overall service quality and organization.
- Led banquet setup and breakdown, including arranging seating, table settings, and decor, while ensuring adherence to safety and cleanliness standards.
Supervisor
Blenders In The Grass
Santa Barbara, CA
01.2022 - 07.2022
- Managed staffing and inventory levels according to sales volume activity and forecast.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Education
Leadership Development Series With Harvard
Hilton University
Santa Barbara, CA08-2024
Business Administration And Management
Santa Barbara City College
Santa Barbara, CASkills
- (POS) system operations (Agilysys)
- Team Leadership
- Event Coordination
- Customer Service Excellence
- Food and Beverage Service
- Conflict Resolution
- Inventory Management
- Employee Resource Management
- Banquet and Restaurant Operational Efficiency
- Employee Training
Timeline
Restaurant Server (Full Time)
Hilton
06.2024 - Current
Banquet Server/Other
Hilton
07.2022 - 06.2024
Supervisor
Blenders In The Grass
01.2022 - 07.2022
Leadership Development Series With Harvard
Hilton University
Business Administration And Management
Santa Barbara City College