JAKE CIOFFI
Summary
Experienced digital marketer with expertise in online brand management and development with a strong foundation in customer service. Having a background as an automotive sales advisor and product specialist, I bring a customer-first mindset, excelling in client interaction, relationship-building, and delivering exceptional service to captivate target audiences and align with brand objectives.
Overview
10
10
years of professional experience
Work History
Client Advisor, Sales Advisor
Habberstad BMW / Habberstad Powersports
11.2022 - 10.2024
- Guided customers through the sales process for new and pre-owned vehicles, ensuring a seamless and personalized experience.
- Prospected new leads via social media and other platforms, contributing to increased client engagement and sales.
- Represented the dealership at fundraisers and public events, enhancing community presence and brand awareness.
- Collaborated with the genius team to plan and execute dealership events, boosting floor traffic and generating leads.
- Delivered exceptional customer service by understanding individual client needs and providing tailored solutions.
Marketing Assistant
Habberstad BMW
10.2021 - 10.2024
- Managed various social media accounts for Habberstad BMW and BMW of Bayshore, creating and curating engaging content to enhance brand presence.
- Produced high-quality photography and videography to showcase products and events, driving increased awareness and customer engagement.
- Developed creative campaigns tailored to target audiences, aligning with BMW's brand standards and company objectives.
Product Specialist
Habberstad BMW
09.2021 - 11.2022
- Conducted vehicle demonstrations and provided detailed explanations of features, technology, and customization options.
- Collaborated with the service department to diagnose and resolve technical issues, ensuring vehicle safety and optimal user experience.
- Worked on both the front and back end of vehicles to address technical concerns and maintain high operational standards.
- Traveled to customers' homes to resolve outstanding vehicle issues, offering convenient and personalized service.
Transporter
Habberstad BMW
07.2021 - 09.2021
- Ensured the timely and safe delivery of vehicles between dealership locations.
- Maintained the quality and presentation of the store's inventory to uphold dealership standards.
- Supported dealership operations by maintaining the prep department to enable efficient functionality for both service and sales teams.
Office Manager
Inner Source Health
06.2020 - 08.2020
- Organized files and records for patients and staff
- Managed and updated office inventory
- Created online persona through branding and social media
Laborer
Castle Industries Corporation
06.2014 - 08.2019
- Operated heavy machinery and flatbed trucks to execute project objectives efficiently, ensuring adherence to deadlines and budgetary constraints.
- Maintained detailed project logs to verify accuracy in worker payroll, promptly identifying and escalating discrepancies to senior management.
- Conducted sidewalk removal and excavation to replace deteriorated concrete, prioritizing pedestrian safety and regulatory compliance.
Inventory Specialist
Best Buy Co., Inc
07.2016 - 01.2019
- Collaborated with warehouse supervisors and team members to address supply needs and maintain optimal inventory levels.
- Safely loaded and secured items for transport to prevent damage during handling and delivery.
- Conducted scheduled inventory counts and supply audits to monitor shrinkage and support informed purchasing decisions.
- Supervised inventory cycle counting processes, managed product damages and returns, and ensured timely restocking of the sales floor and warehouse.
Sales Advisor
Habberstad Powersports
07.2024 - 09.2024
- Guided customers through the sales process for powersports vehicles, including jet skis, motorcycles, dirt bikes, ATVs, UTVs, and more, ensuring a tailored and enjoyable experience.
- Managed social media accounts to increase the store’s visibility, attract new customers, and boost sales.
Product Specialist
Habberstad BMW
09.2024 - 10.2024
- Conducted vehicle demonstrations and provided detailed explanations of features, technology, and customization options.
- Collaborated with the service department to diagnose and resolve technical issues, ensuring vehicle safety and optimal user experience.
- Worked on both the front and back end of vehicles to address technical concerns and maintain high operational standards.
- Traveled to customers' homes to resolve outstanding vehicle issues, offering convenient and personalized service.
Education
Bachelor of Arts - Interactive Design
James Madison University
Harrisonburg, VA05.2021
High School Diploma -
Chaminade High School
Mineola, NY05.2017
Skills
- Product Expertise and Training
- Cross-Functional Team Collaboration
- Exceptional Customer Service
- Client Relationship Optimization and Management
- Digital Marketing & Content Development
- Community Engagement and Brand Building
Timeline
Product Specialist
Habberstad BMW
09.2024 - 10.2024
Sales Advisor
Habberstad Powersports
07.2024 - 09.2024
Client Advisor, Sales Advisor
Habberstad BMW / Habberstad Powersports
11.2022 - 10.2024
Marketing Assistant
Habberstad BMW
10.2021 - 10.2024
Product Specialist
Habberstad BMW
09.2021 - 11.2022
Transporter
Habberstad BMW
07.2021 - 09.2021
Office Manager
Inner Source Health
06.2020 - 08.2020
Inventory Specialist
Best Buy Co., Inc
07.2016 - 01.2019
Laborer
Castle Industries Corporation
06.2014 - 08.2019
Bachelor of Arts - Interactive Design
James Madison University
High School Diploma -
Chaminade High School
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