Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jake Collett

Jacksonville,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Publix
Jacksonville, FL
06.2025 - Current
  • Resolved customer complaints with empathy and professionalism.
  • Assisted customers with product inquiries and store navigation.
  • Processed customer transactions accurately at the checkout.

Customer Service Cashier

Winn Dixie Supermarket
Jacksonville, FL
05.2023 - 06.2025
  • Operated cash register and processed customer transactions efficiently.
  • Assisted customers with product inquiries and provided exceptional service.
  • Handled customer complaints professionally and resolved issues quickly.
  • Maintained cleanliness and organization of checkout area throughout shifts.

Education

Ponte Vedra High School
Ponte Vedra Beach, FL

Some College (No Degree) - Criminal Justice

St John’s River State College
Saint Augustine, FL

Skills

  • Customer service
  • Transaction processing
  • Customer communication
  • POS operation
  • Complaint resolution
  • Cash handling
  • Product knowledge

Timeline

Customer Service Representative

Publix
06.2025 - Current

Customer Service Cashier

Winn Dixie Supermarket
05.2023 - 06.2025

Ponte Vedra High School

Some College (No Degree) - Criminal Justice

St John’s River State College
Jake Collett