Jake Dabrowski
St. Cloud,FL
Summary
Dedicated customer service professional with a proven track record across multiple industries including restaurants, lawn care, and asphalt maintenance. Armed with exceptional communication skills and an unparalleled work ethic, I consistently strive for excellence in every role. I am very quick learner and am committed to delivering outstanding performance and elevating the standards of customer service.
Overview
2
2
years of professional experience
Work History
Operations Manager
Ace Paving
07.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Applied extreme attention to detail to ensure every job is done correctly.
- Handled all things related to customer service.
Server
Canoe Creek Sports Tavern
04.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Busser / To-Go Specialist
Cheddar's Scratch Kitchen Darden Restaurants
08.2022 - 04.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Addressed customer complaints and inquiries to verify satisfaction.
- Assisted customers with carry-out service.
- Engaged in suggestive selling and other sales techniques.
- Processed payments for orders and provided customers with change.
Lawn Care Business Owner
Jake's Mowing & More
07.2021 - 08.2022
- Owned & Operated all functions of the business.
- Leveraged social media to generate leads, sell jobs, and fulfill our service.
- Employed and trained multiple employees.
- Developed a budget and kept track of revenue, expenses, and profit.
- Scaled from 0-20 clients in four weeks.
Education
Bachelor of Science - Business And Organizational Leadership
Valencia College
Kissimmee, FL05.2025
Skills
- Customer Service Excellence
- Effective Problem-Solving
- Phone Inquiries
- Quality Control
- Time Management
- Quick Learner
Timeline
Operations Manager
Ace Paving
07.2023 - Current
Server
Canoe Creek Sports Tavern
04.2023 - Current
Busser / To-Go Specialist
Cheddar's Scratch Kitchen Darden Restaurants
08.2022 - 04.2023
Lawn Care Business Owner
Jake's Mowing & More
07.2021 - 08.2022
Bachelor of Science - Business And Organizational Leadership
Valencia College
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