Jake Dean
Tampa,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fulfillment Lead
Target
03.2023 - Current
- Handled production picking, packing and shipping orders.
- Assessed team member performance for compliance with company standards.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Loaded packages in delivery trucks to assist with physical delivery of products to customers.
- Operated forklifts and pallet jacks to safely transport and manage materials to and from warehouse.
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
- Documented orders and updated daily logs with shift activities and incidents.
- Managed, motivated and monitored team of 15+ associates every shift.
Service & Engagement Team Lead
Target
09.2021 - 03.2023
- Was responsible for leading a team of 20 team members.
- The position required me to reach specific department sales goals, follow all safety and compliance processes, evaluate and recommend candidates to management, and demonstrate a service culture by training/coaching team members on expectations.
- Managed breaks, had performance conversations, responded to guest surveys, assisted with order pick-ups, directed guest traffic, called for fast service, and kept the team engaged in inventive ways.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Guest Advocate
Target
08.2019 - 09.2021
- Cross-trained and provided backup support for organizational leadership.
- Maintained up-to-date knowledge of product and service changes.
- Was in charge of opening and closing the store on most days. Also handled cash, monitored guest service, answered & transferred calls, completed returns & exchanges, worked the register + self-checkout, stocked shelves, and coordinated breaks for the entire Target advocate team.
Health Coach
Beachbody
09.2014 - 01.2020
- Recommended nutrition and fitness modifications to improve overall health of clients.
- Maintained records of clients' health progress and compared to health goals.
- Assisted clients in finding new ways to inspire healthier habits.
- Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices.
- Interacted with customers with the intent of helping them lose weight and improve their overall health. Customer interaction took place via email, video chats, and over the phone. The company offered a variety of workout DVD’s, equipment, supplements, and advice to help people become their greatest versions. This job used social media as a marketing tool to expand customer exposure.
Educator
Great Explorations
02.2018 - 08.2019
- Met regularly with team of educators to discuss best practices and develop innovative teaching strategies.
- Built relationships and communicated with parents to provide best learning environment for children.
- Taught kids about conservation science, exotic wildlife, and fossils. Our team would put on stage presentations for the kids as well as some smaller and more intimate learning programs. Would also assist with cleaning the museum regularly and help managed the field trips that would visit the museum throughout the week.
Security Officer
Walt Disney World Resort
06.2016 - 11.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Education
Associate Of Arts And Sciences - Environmental Science
St. Petersburg College
6605 5th Ave N, St. Pete FL05.2013
Graduate -
Saint Petersburg High School
2011
Skills
- Customer Engagement
- Order and Refund Processing
- Sales and Upselling
- Understanding Customer Needs
- Trained in Salesforce
- Calm and Professional Under Pressure
- Employee Performance Reviews
- POS Systems and Ordering Platforms
- Process Transactions
- Customer Retention Strategies
- Team Engagement
- Collaborative Environments
Certification
Class D security license
First Aid Certification (CPR-AED) with Red Cross.
Languages
Portuguese
Elementary
German
Elementary
English
Native or Bilingual
French
Elementary
Timeline
Fulfillment Lead
Target
03.2023 - Current
Service & Engagement Team Lead
Target
09.2021 - 03.2023
Guest Advocate
Target
08.2019 - 09.2021
Educator
Great Explorations
02.2018 - 08.2019
Security Officer
Walt Disney World Resort
06.2016 - 11.2017
Health Coach
Beachbody
09.2014 - 01.2020
Associate Of Arts And Sciences - Environmental Science
St. Petersburg College
Graduate -
Saint Petersburg High School