Summary
Overview
Work History
Education
Skills
Timeline
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JAKE DICKINSON

Tucson,AZ

Summary

Experienced in hospitality and customer service, with a strong ability to thrive in fast-paced, people-focused environments. Known for providing anticipatory service and supporting team operations under pressure. Outside of work, I live an active lifestyle through snowboarding and hunting, which reflect my discipline, focus, adaptability, and the willingness to push my body past it's limits.

Overview

5
5
years of professional experience

Work History

Server/Bartender

Snooze AM Eatery
Tucson, AZ
10.2022 - Current
  • Thrived in a fast-paced and high-stress environment while maintaining exceptional customer service.
  • Supported kitchen and hosting staff during peak hours to ensure smooth restaurant operations. While bartending and serving tables.
  • Managed multiple tables and bar orders simultaneously, with accuracy and efficiency.
  • Demonstrated strong teamwork by stepping in to assist colleagues while balancing personal responsibilities.
  • Excelled in anticipatory service, enhancing guest satisfaction through proactive attention to detail.

Pool Attendant

Hilton El Conquistador
Tucson, AZ
04.2022 - 10.2022
  • Cleaned tables and pool deck from all trash, food, and dirty towels.
  • Supplied guests with towels, shade umbrellas and refreshments, and tended to any other guests needs.
  • Developed new systems and fixed old ones to increase employee efficiency.
  • Trained new employees and corrected employee behavior.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Brought food/drink when servers were occupied.
  • Helped in other departments when they were short-staffed.
  • Monitored areas for distress signs and acted immediately in emergencies to alleviate potential injuries or fatalities.
  • Minor landscaping such as trimming plants and removing large piles of dirt and debris after storms.
  • Introduced and built relationships with hotel members to provide an improved and personalized experience.

Tucson Racquet & Fitness Club
Tucson, AZ
05.2020 - 08.2021
  • This was a summer job that I worked two years in a row.
  • Engaged with children in arts and crafts, sports activities, and games while providing constructive feedback as a coach.
  • Built strong relationships with parents and children to better accommodate each child's needs. As a result, provided, a more personalized experience.
  • Created and managed drills/games to help develop and improve the camper's skills in soccer, tennis, and swimming.

Education

High School Diploma -

The Gregory School
Tucson, AZ
05.2022

Some College (No Degree) - Hospitality Administration And Management

Pima Community College
Tucson, AZ

Skills

  • Anticipatory Service
  • Customer Service
  • Product knowledge
  • Sales techniques
  • Multitasking
  • Conflict resolution
  • CPR and First Aid Education
  • Rules Enforcement
  • Crisis Management
  • Critical Thinking
  • Pool Safety
  • Information Confidentiality
  • Heavy Lifting
  • Coaching and Mentoring
  • Maintenance & Repair
  • Accident and injury prevention
  • Relationship Building

Timeline

Server/Bartender

Snooze AM Eatery
10.2022 - Current

Pool Attendant

Hilton El Conquistador
04.2022 - 10.2022

Tucson Racquet & Fitness Club
05.2020 - 08.2021

High School Diploma -

The Gregory School

Some College (No Degree) - Hospitality Administration And Management

Pima Community College

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JAKE DICKINSON