Jake Donathan
Lubbock
Summary
Professional banking specialist with comprehensive understanding of financial products and customer service excellence. Proven ability to assess client needs and offer personalized financial solutions. Valued team collaborator who adapts to changing priorities and consistently achieves results. Skilled in time management and client relationship building.
Overview
6
6
years of professional experience
Work History
Personal Banker
Texas Tech Federal Credit Union
Lubbock, TX
08.2025 - Current
- Assisted members with account inquiries and transactions to enhance customer experience.
- Educated clients on credit union products and services to promote financial literacy.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Manager
Red Raider Outfitter
Lubbock, TX
08.2020 - 08.2025
- Mentored and trained new employees on company polices and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Monitored team productivity and performance to support goals.
- Created innovative strategies for increasing customer satisfaction and loyalty, highlighting and ability to think outside the box.
- Demonstrated leadership in managing teams of up to 20 employees on high traffic days such as gradation and football season, utilizing problem-solving and multi-tasking techniques.
Skills
- Customer service
- Relationship building
- Client relationship management
- Attention to detail
- Banking policies and procedures
- Verbal and written communication
- Time management
Timeline
Personal Banker
Texas Tech Federal Credit Union
08.2025 - Current
Manager
Red Raider Outfitter
08.2020 - 08.2025