Jake Engler
Vernon Center,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Successful with customer service, multitasking and time management abilities. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Assistant to the Manager
Enterprise Car Rental
Oneida, New York
04.2023 - Current
- Recorded sales transactions accurately and efficiently through the usage of point-of-sale systems.
- Established processes for monitoring customer satisfaction levels.
- Maintained up-to-date knowledge of company products and services.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Scheduled pick up and drop offs for corporations.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Greeted visitors professionally and directed them accordingly.
- Drove customer feedback to deliver information to management for corrective action.
Laborer/Maintenance
Seneca Plumbing & Heating
Vernon, New York
05.2017 - 04.2023
- Completed variety of physical labor tasks.
- Understood and followed oral and written directions.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Operated and maintained a variety of equipment including hand and power tools.
- Used picks and shovels to dig, spread and level dirt and gravel.
- Handled various tasks related to grounds maintenance such as landscaping and snow removal.
- Executed timely and efficient deliveries.
- Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
- Maintained accurate records of inventory levels and product locations in the warehouse.
- Prepared surfaces prior to painting by sanding, scraping, patching holes, and filling cracks with putty or plaster.
- Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
Laborer/Maintenance Crew Member
Acme Pool & Spa
New Hartford, New York
05.2020 - 05.2022
- Repaired and installed motors, vacuums and filters, replacing parts approaching failure point after consulting customers.
- Instructed customers in safe pool use and in proper, economical use and maintenance of filter and vacuum.
- Inspected, cleaned and maintained company vehicles, cleaning and servicing equipment and work areas.
- Documented work performed for specific customers for accurate billing and follow-up support.
- Managed travel and service time effectively, avoided over-scheduling and committed to on-time arrival for customer service.
- Requested and ordered pool cleaning and maintenance supplies and arranged for safe and proper storage.
- Assisted in building and installing above-ground pools and cleaned and maintained hot tubs and Jacuzzi's.
- Dismantled pumps and motors in order to diagnose issues with them before repairing them properly.
Landscaping Laborer
Dan's Lawn Care
Vernon, New York
05.2019 - 08.2019
- Operated landscaping machinery such as mowers, edgers, blowers, and trimmers.
- Applied mulch around flower beds and trees for protection against weather conditions.
- Ensured safety protocols were followed at all times while on the job site.
- Cleaned up job sites by removing debris and leveling soil.
- Provided excellent customer service by responding promptly to client inquiries.
- Assisted in loading materials onto trucks for delivery purposes.
Education
Bachelor of Science - Health Education & Physical Education
Utica University
Utica12-2022
Skills
- Calendar Management
- Strong Organization
- Product and service knowledge
- Electronic Records Management
- Scheduling
- Inventory Management
- Customer Service
Affiliations
- Volunteer opportunities through Enterprise
- Basketball and Softball Leagues
Accomplishments
- Customer Service Team Award for Enterprise Branch five times
Timeline
Assistant to the Manager
Enterprise Car Rental
04.2023 - Current
Laborer/Maintenance Crew Member
Acme Pool & Spa
05.2020 - 05.2022
Landscaping Laborer
Dan's Lawn Care
05.2019 - 08.2019
Laborer/Maintenance
Seneca Plumbing & Heating
05.2017 - 04.2023
Bachelor of Science - Health Education & Physical Education
Utica University
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