Victoria Bartlett
Owensboro,KY
Summary
Dynamic office professional with expertise in office administration and customer service, honed at My Mechanic Auto Repair, LLC. Skilled in payroll management and client relationship building, ensuring operational efficiency and satisfaction. Proven ability to manage complex tasks and enhance business reputation through effective communication and problem-solving.
Overview
11
11
years of professional experience
Work History
Office Administrative Assistant/Manager
My Mechanic Auto Repair, LLC
Owensboro, KY
01.2024 - Current
Oversee daily business operations, ensuring seamless administrative workflow and customer satisfaction.
•Manage comprehensive financial tasks,
includina pavroll, emplovee time tracking.
- Manage comprehensive financial tasks, including payroll, employee time tracking, and bill payments.
- Coordinate parts procurement and inventory management to maintain efficient repair turnaround times.
- Act as the primary point of contact for warranty companies, navigating complex claims and authorizations.
- Utilize de-escalation techniques to resolve customer concerns and maintain a positive business reputation.
- Maintain a clean, organized, and professional office environment.
Stay at Home Mom/Teacher
Home Daycare
Owensboro, KY
02.2015 - 01.2024
- Managed long-term household scheduling, budgeting, and multitasking in a high-pressure environment.
- Developed strong time-management and organizational skills now applied to.
- Stay-at-Home Parent | Owensboro, KY
- Family Manager | 2016 - 2024
- Managed long-term household scheduling, budgeting, and multitasking in a high-pressure environment.
- Developed strong time-management and organizational skills now applied to professional office settings.
Education
Cosmetology
Owensboro Community And Technical College
Owensboro, KY05.2007
High School Diploma -
Daviess County High School
Owensboro, KY05.2006
Skills
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
- Document preparation
- Scheduling appointments
- Billing and invoicing
- Scheduling and calendar management
- Schedule and calendar management
- File organization
- Database entry
- Document scanning
- Inventory management
- Confidentiality handling
- File management
- Telephone reception
- Word processing
- Customer engagement
- Payroll
- Database maintenance
- Office supply management
- Reception management
- Leadership and supervision
- Event planning
- Database administration
- Proofreading
- Supply inventory
- Calendar management
- Expense reporting
- Travel arrangements
- Accounting support
- Meeting planning
- Expense tracking
- Multitasking and organization
- Client relationship management
- Team support
- Vendor engagement
- Scanning and copying
- Email management
- Hospitality and accommodation
- Social media oversight
- Payroll and accounts payable and receivable
- Customer service
- Administrative support
- Computer skills
- Microsoft Word
- Office administration
- Filing
- Dedicated team player
- Client relations
- Document control
- Office management
- Clerical support
- Strong problem solver
- Customer and client relations
- Scheduling
- Customer relations
- Office equipment maintenance
- Appointment scheduling
- Documentation and recordkeeping
- Data organization
- Invoice processing
- Multi-line phone proficiency
- Time management
- Recordkeeping
- Bookkeeping
- Mail management
- Staff management
- Database management
- Relationship building
- Purchase orders organization
- Mail handling
- Business administration
- Data management
Additional Information
CORE SKILLS
- Administrative: Office Management, Appointment Scheduling, Records Management, Stock & Inventory Control.
- Financial: Payroll Processing, Time Clock Management, Accounts Payable/Bill Pay,
- Parts Ordering & Procurement.
- Communication: Conflict Resolution, Customer Service Excellence, Warranty Company Liaison, Vendor Relations.
- Technical: Proficiency in multiple office software programs and digital filing systems.
Timeline
Office Administrative Assistant/Manager
My Mechanic Auto Repair, LLC
01.2024 - Current
Stay at Home Mom/Teacher
Home Daycare
02.2015 - 01.2024
Cosmetology
Owensboro Community And Technical College
High School Diploma -
Daviess County High School