Jake Erwin

• Greeted customers on the service drive and introduced them to their service advisor.
• Built positive customer rapport for courteous, friendly and professional service.
• Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
• Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.

• Demonstrated versatility in handling various types of vehicles, from compact cars to large trucks or SUVs.
• Maximized productivity by maintaining clean and organized workstations, ensuring efficient workflow for all team members.
• Washed the exterior of all vehicles, vacuumed the interior, wiped the windows and any dust on the interior.

- My primary focus as a security officer was the safety and security of Staff, Guests and property.

- the security team and I displayed professionalism by maintaining a calm, respectful and attentive presence at all times. I handled situations with discretion and fairness, ensuring guest safety without disrupting their experience.

- I was responsible for communicating effectively, following protocols and working closely with my team to resolve issues quickly and efficiently in a fast paced environment.

- By staying alert, well groomed and approachable we showed dedication to creating a secure and welcoming environment at the resort.

• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Delivered food and beverages to guests in a timely manner