Jake Fetting
Algonquin,IL
Summary
Dedicated customer service professional with a strong background in fast-paced environments. Skilled in delivering quality service, managing time efficiently, and enhancing customer satisfaction. Proven reliability and teamwork ensure a positive experience for both guests and colleagues.
Overview
3
3
years of professional experience
Work History
Crew Member
Coldstone Creamy
Lake In The Hills, IL
12.2023 - Current
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Served food quickly for positive guest experiences.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Interacted pleasantly with guests to deliver quality customer service.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Restaurant Busser
Texas Roadhouse
Crystal Lake, IL
11.2022 - 11.2023
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Wiped down and cleaned chairs, booths, and highchairs.
- Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
- Followed safety and sanitation guidelines in accordance with local health regulations.
- Assisted in setting tables with appropriate utensils, napkins, and decorations to enhance guest experience.
- Performed closing duties such as resetting tables, and tidying service areas to prepare for the next day.
- Participated in ongoing training to enhance job skills and knowledge.
- Effectively multitasked within fast-paced environment.
- Transported filled bus tubs to kitchen dishwashing area.
Front End Associate
Mariano's
Crystal Lake, IL
12.2021 - 10.2022
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Answered customer inquiries regarding store policies and procedures.
- Processed customer payments quickly and returned exact change and receipts.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Collected shopping carts and baskets from inside and outside store.
- Maintained cleanliness and orderliness of cart storage areas.
- Assisted in the opening and closing procedures of the facility, including securing carts.
Education
Associate of Science -
Elgin Community College
Elgin, IL05-2025
Skills
- Laboratory techniques
- Quality control
- Data interpretation
- Attention to detail
- Problem-solving
- Team collaboration
- Customer service
- Time management
- Product knowledge
- Reliability and punctuality
- Self-discipline
- Fast-paced adaptability
- Training and mentoring
Affiliations
- Volunteer at Feed My Starving Children with my coworkers from Coldstone.
- Graduated Summa Cum Laude from Harry D. Jacobs High School.
- Phi Theta Kappa Member at Elgin Community College.
- Competed at the Nike Cross Country Regional Race in Terre Haute, IN (2023).
- Former competitive runner, participated in track and cross country events in high school.
- Recreational runner, maintaining a regular routine for fitness and enjoyement.
References
References available upon request.
Timeline
Crew Member
Coldstone Creamy
12.2023 - Current
Restaurant Busser
Texas Roadhouse
11.2022 - 11.2023
Front End Associate
Mariano's
12.2021 - 10.2022
Associate of Science -
Elgin Community College
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