POS Systems
Jake Fletcher
McHenry,MS
Summary
Quality focused General Manager with 8+ years of experience working in a family oriented park dedicated to delivering positive customer experiences to promote loyalty and repeat business. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
General Manager
Wild Acres Hands-on Animal Experience
09.2017 - Current
- Developed and executed strategic plans for business growth and expansion, resulting in increased revenue.
- Managed a diverse team of 15+ professionals, fostering a positive work environment and high employee satisfaction.
- Enhanced visitor experience by conducting informative guided tours, explaining animal behaviors and habitats.
- Cultivated strong relationships with guests, employees, and partners to ensure long-term success and loyalty.
- Maintained safe and clean exhibit areas for 100+ animals and thousands of visitors through regular upkeep and sanitation procedures.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Collaborated effectively with accountant representatives.
- Analyzed market trends and competitor activities to create competitive advantages.
- Collaborated with veterinary staff to administer medications, treatments, and routine health checks for optimal animal care.
- Implemented innovative event concepts to create memorable experiences for attendees, driving repeat business and referrals.
Education
Louisiana State University And A&M College
Baton Rouge, LASkills
- Customer Relationship Management
- Schedule Management
- Financial Administration
- Operations Oversight
- Advertising and Marketing
- Staff Supervision
- Customer Retention
- Quality Management
- Staff Training
- Risk Mitigation
- Training and Coaching
- Attention to Detail
Accomplishments
Lead Wild Acres to many successes and awards such as the "2020-2021 Outstanding Contribution to Stone County's Creative Economy" award presented by the local EDP.
Software
Google Drive, Admin, etc
Facebook Suite
Timeline
General Manager
Wild Acres Hands-on Animal Experience
09.2017 - Current
Louisiana State University And A&M College
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