Jake Gwosdz

Assisted in managing front store operations while addressing customer needs and ensuring smooth product flow. Processed returns and facilitated customer service initiatives. Promoted CVS programs and organized inventory rotation as necessary.

Collected, organized, and restocked shopping carts across parking lot and store entrances. Utilized cart retrieval equipment while adhering to company safety protocols.

Assisted customers with inquiries through phone, email, live chat, and various communication platforms. Provided customers with accurate details about products, services, policies, and procedures. Addressed customer issues, complaints, and requests promptly and professionally.

Assisted customers with product questions and resolved issues during purchases. Supported loss prevention activities and adhered to safety protocols. Operated point-of-sale systems and processed transactions efficiently.

Scheduled plumbing service appointments and assisted with technician dispatching. Maintained customer records, work orders, invoices, and service documentation. Supported compliance with company policies and office procedures.