Jake Hanna
Fayetteville,AR
Summary
Dynamic Account Manager with a proven track record at Hanna's Candle, enhancing client satisfaction through exceptional relationship-building and proactive problem-solving. Expert in supply chain management and adept at resolving escalated issues, ensuring timely delivery and retention of valuable clients. Strong teamwork and collaboration skills drive successful outcomes in diverse account portfolios.
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Account Manager / Production Assistant /Assistant Purchasing Agent
Hanna's Candle
08.2015 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Identified and resolved supply chain issues to mitigate delays and production disruptions.
- Maintained documentation for all purchases.
- Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Consistently met tight deadlines by prioritizing tasks effectively and working closely with vendors to ensure timely delivery.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
Bachelor of Science - Marketing
Florida Gulf Coast University
Fort Myers, FL05-2014
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Sales development
- Sales reporting
- Internet savvy
- Sales meetings and orientations
- Product development
Timeline
Account Manager / Production Assistant /Assistant Purchasing Agent
Hanna's Candle
08.2015 - Current
Bachelor of Science - Marketing
Florida Gulf Coast University
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