Jake Heinz

IT Related Responsibilities

• Resolved complex problems by troubleshooting hardware and software applications.
• Devised automation, backup and recovery protocols to preserve and safeguard data.
• Provided high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Developed website architecture and user interface design.
• Directed design, writing and production of page content to fulfill project demands and satisfy customer needs.
• Ensured compliance with coding standards such as HTML5 and JavaScript.
• Managed several Virtual Private Servers and Virtual Machines.

Other Responsibilities

• Implemented successful business strategies to increase revenue and target new markets.
• Negotiated contracts with vendors and suppliers.
• Forecasted customer demand to set prices for goods and services.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Created marketing campaigns to promote products or services.
• Maximized tax refunds by striving to obtain taxable income and deductible expenses.

2021-2023: IT related support for SIG

• Network Configuration
• Printer Maintenance and Repair
• General Computer Support

Part Time Employment in SIG subsidiaries

2019: Agriculturalist - King of Seeds LLC

2021: Ranch Hand - Smokey Mountain Horses LLC

2023: Skylift Operator - The Hawk Skylift LLC